Business ProfileforAAA Club Alliance

The situation I was left in started on Wednesday February 7th, 2024 at 11:51 pm into late next morning on the 8th. I had popped my front passenger tire and called for assistance. I was not familiar with the area and there wasn’t any lighting where I broke down at and had to use my phone’s flashlight app to inspect the damage. I called AAA explaining my situation and that I didn’t feel safe where I was at. The lady I spoke with said she would find a police officer and or towing service she informed me I was going to be okay and would call back. At 12:45am get a text that a AAA technician in Missouri, Indiana was expected to arrive by 12:59am. That never happened wether it was a cancellation or something but I never got notified via text but I received a call 12:42am and due to phone service issues I had somehow missed the call but called immediately back explaining that I just had a call from this number and returning the call. This being the second call to AAA a different lady I spoke to at 12:55am informed me no police could be reached at this time and no towing service could come out that far but I find it hard to believe within the 25 to 30mile radius, including a big city such as Louisville. She told me that there was nothing that could be done that they couldn’t find anyone to come out that far. I asked what should I do as I am not suppose to move my car with a blown out tire. I didn’t want my car to be towed at my expense as I broke down near the parking lot of a business, where I was left stranded in Milltown, Indiana. Her best option for me was to if I could move my car to a safe location and call back in the morning at 7. I called back at 8:54 am to get a tow after that was settled I added that I would be filing a complaint. They transferred me where was informed by the supervisor that they did reach out to towing but AAA wasn’t willing to pay over the contracted price. I pay extra for the plus membership only to be left stranded.

Please forward this complaint to AAA, Hoosier Motor Club for resolution.