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            Business ProfileSuccessories.com

            Awards

            Contact Information

            6421 Congress Av Suite 206

            Boca Raton, FL 33487

            Visit Website
            Email this Business
            (561) 692-7981

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            6421 Congress Av Suite 206, Boca Raton, FL 33487
            Email this Business
            BBB File Opened:
            4/23/2009
            Years in Business:
            18
            Business Started:
            12/6/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • Awards.com Direct, LLC
            Business Management
            • Susan Friesing, Customer Care Manager
            Contact Information

            Principal

            • Susan Friesing, Customer Care Manager

            Customer Contact

            • Susan Friesing, Customer Care Manager
            Additional Contact Information

            Fax Numbers

            • (561) 952-4097
              Primary Fax
            • (561) 998-7716
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I placed an order for Dream Motivational products from Successories. The 1st item arrived with No glass and it should have glass. I emailed customer service about the other larger item. *************************** | **************** told me he would get shipping information and get back to me the same day. I never heard from him. I then sent another email and it was responded to by ********************* | **************** who said she will send me return instructions. I never heard back from her. Today I called and actually spoke with ***********************************. I was told to send pictures of what I received without the glass. I did. He also informed me the other item is to be delivered . I replied to ******* telling him to cancel the order. I replied twice asking him to cancel the order, Then sent the email saying cancel the order that ****** replied to. I am now told it will be delivered tomorrow. I will try to be here to refuse it. Successories service is PATHETIC! Horrible. I want nothing of theirs. I want a 100% full refund.
            Read More

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Peter B

            02/02/2024

            I believe the art fee they charge for recreating your logo may be a scam. I accidentally submitted the wrong .eps logo (it had an embedded jpeg in it). Rather than telling me the logo would not work, they charged me $25 to re-create the logo for me, without my authorization. When they refused to refund the unauthorized charge, I asked for the .ai file that they re-created. Despite repeated requests by me, they were unable to produce the file they claimed to recreate, despite charging me the $25 fee. In their last email to me, their VP GM Sales and Service accused me of being unethical and lacking values because I asked for proof that they did the work they charged me for.

            Successories.com Response

            02/05/2024

            Thank you for bringing this matter to our attention regarding ****'s concerns with our services. We understand that there was confusion surrounding the submission of his company's logo, which was unfortunately not in a format suitable for our use. As outlined on our website under the Art & Logo requirements, a $25 logo fee is applied for any files that need conversion to ensure they meet our production standards.

            Upon **** reaching out to our customer service for clarification, we provided detailed information about the issues with the logo he submitted. Our website clearly states the necessity of a conversion fee for logos that do not meet our specified art requirements, and we encourage all customers to review these guidelines before submitting their artwork. For further details on our art and logo requirements, please visit: Art & Logo Requirements.

            Recognizing ****'s dissatisfaction with the fee, we extended a gesture of goodwill by reducing the charge from $25 to $15. Additionally,**** was furnished with an art proof showcasing the converted logo. After his approval of the artwork, we proceeded with the production of his order.

            The escalation of ****'s concerns to our General Manager,***********************, underscores our dedication to thoroughly addressing and resolving any customer grievances. This step illustrates our commitment to valuing our customers' feedback and our ******* efforts to reach an amicable resolution.

            We are pleased to report that following a final communication with our General Manager, ***********************, who extended his gratitude for ****'s feedback, the issue has been satisfactorily resolved. **** has departed from this experience with a positive resolution, affirming that the matter in question is neither a scam nor a pending issue. We appreciate the opportunity to address and rectify ****'s concerns, ensuring a mutual understanding and closure on a constructive note.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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