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          Find a Location

          ADT Security Services has 282 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileADT Security Services

            Burglar Alarm Systems
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1501 Yamato Rd

            Boca Raton, FL 33431-4438

            Visit Website
            Email this Business
            (888) 238-2727

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            Customer Reviews

            1.06/5

            Average of 2,716 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9,966 complaints closed in last 3 years

            3,854 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/11/2013

            Years in Business: 134

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ADT Security Services Specializes in Burglar Alarm Systems.

             

            <a href="https://www.bbb.org/all/natural-disasters/hurricanes"> Hurricane Guide</a>

             

            Products & Services

            This company states they offer: residential and commercial security systems and monitoring.

            Business Details

            This is a multi-location business.

            Find a Location

            ADT Security Services has 282 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1501 Yamato Rd, Boca Raton, FL 33431-4438
              Email this Business
              BBB File Opened:
              3/14/2002
              Years in Business:
              134
              Business Started:
              1/1/1890
              Accredited Since:
              3/11/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • ADT, LLC
              • Cam Connections
              • Defenders, Inc.
              • DEFENDERS d/b/a Protect Your Home
              Business Management
              • Mr. Gray Finney, SVP, Chief Legal Officer
              • Ms. Jamie Haenggi, Chief Marketing Officer
              • Mr. Jim Devries, CEO
              • Mr. Daniel Bresingham, Managing Member
              • Mr. Jeffrey Likosar, Managing Member
              • Mr. David Small, Managing Member
              Contact Information

              Principal

              • Ms. Tanea Hill, Corporate Customer Relati

              Customer Contact

              • Mr. Adam Kaminski, Vice President, Customer Experience
              • Ms. Tanea Hill, Corporate Customer Relati
              • Mr. Gray Finney, SVP, Chief Legal Officer
              • Ms. Jamie Haenggi, Chief Marketing Officer
              • Mr. Jim Devries, CEO
              • Mr. Daniel Bresingham, Managing Member
              • Mr. Jeffrey Likosar, Managing Member
              • Mr. David Small, Managing Member
              • Customer Service, Team Leader
              Additional Contact Information

              Fax Numbers

              • (904) 886-7747
                Primary Fax
              • (787) 775-3884
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              9,966 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I have been calling ADT since May 2024 to cancel my service at a home I no longer live in (and is empty and for sale). My contract with ADT expired 1/18/24. Everyone I have spoken with at ADT customer service says the account is cancelled but they continue to bill me and the account is still open if I try to log in on the app. If I call they give me the runaround and told me to leave it plugged in for when it is sold. There is no wifi or cable service here either. This is unbelievable but there are many others with the same or similar complaints. Im done with their runaround tactics. I demand they cease and desist their billing and cancel the account from when I requested in May of 2024. They told me to keep paying until it was cancelled so I want a refund of every payment since May. No more bills. I travel for work and as soon as I can get to ******* with be removing all ADT equipment from the home. Im not attaching paperwork as it is all in their system. They know exactly what they are doing.
              Read More
              Read 9965 More Complaints

              Customer Reviews

              2,716 Customer Reviews

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              Most Recent Customer Review

              Caitlyn U

              11/16/2024

              If I could give ADT a zero I would. ******** garbage company that employes technicians who make sexually explicit comments when installing equipment, then talks c*** about the products the company offers, told us we had no choice but to have it installed when we were told that we were going to be shown how it works and learn about the equipment before making a decision. Treated women in the household extremely poorly, talked down to myself and sister-in-law. But was perfect towards my husband and behaved this way in front of my kids. Plus, smoking outside my house while "working." Just unprofessional. Were supposed to make it right, here we are 6+ months later with barely satisfactory service and they could care less about it. I will never recommend their services to anyone! You are better off getting Blink cameras, at least they are affordable and do the same if not better. Not only that I am sick of "management" saying things are getting corrected/fixed and never do a dang thing about it. We pay for a service that isn't even what had discussed in the first place. Just an absolute waste of money. How this corrupt company is still in business is beyond me. I can't wait until this contract is done with this garbage place. Never again.
              Read 2715 More Customer Reviews

              Local BBB

              BBB Serving Southeast Florida & the Caribbean

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