Business ProfileforTwin-Star International Inc.

I purchased an outdoor couch on ******* that completely fell apart. I was told and given the information to contact TwinStar home to get a replacement which I did. On 7/30/24 I received a voicemail to upload the proof of purchase along with photos of the couch which I did. I never heard anything so I sent a message on 8/6/24 and 8/14/24, and then finally called on 8/16/24 when I never heard back, they asked me to upload photos again and that I would be contacted in 48 hours. On 8/19/24 I got a call from ****** stating the issues has been resolved and a replacement will be sent. I contacted them on 8/20/24, 8/22/24, 8/28/24, 9/9/24, 9/24/24 to follow up and every time they state someone will contact me in 48 hours and I never ever hear back. On 10/3/24 I finally get notice that they are shipping the couch but come to find out they only have shipped 2 seats when this is a 6-seater 2 ottoman couch that the whole thing is falling apart. Once again, I called on 10/4/24 and 10/16/24 to state I was told I was getting a replacement and I need the whole couch, they state I should hear something back in 48 hours. Today is 10/24/24 and no one has once again contacted me. I have never dealt with a company like this before worst customer service I have ever encountered. It should not take over 15 calls and 15 messages to try to get a resolution.