Business ProfileforEdison Insurance Company

After being dropped by our previous insurance provider, we had no choice but to go with Edison Insurance Company, as they were one of the few willing to insure us. Initially, we paid $175 for a Four Point inspection and $1,250 to have our water heater professionally replaced and installed. While those expenses were frustrating, the real issue began with Edisons poor communication and handling of our policy.We were told by our insurance agent, ***************** from ***** and *****, that we had until August 31st, 2024, to submit all required documents. Additionally, we were informed that Edison would send us a letter specifying the deadline for replacing our water heater, which we never received. Despite not receiving the letter, I still made sure to submit all documentspictures, invoices, everythingby August 14th, well before the deadline. Now, its September 12th, 2024, and weve been informed by ****** that Edison has DROPPED our policy, claiming the documents were not submitted on time. This is simply untrue. We complied with their timeline, yet were now left scrambling to find new homeowners insurance for our small farm.This situation has been especially tough on us because my husband is a disabled veteran, and we are experiencing financial hardship. Losing our insurance like this has put a significant burden on our family. Worse, our new premium is an additional $200 on top of what Edison was charging us, and their policy was already close to $4,000 annually. I dont know if they expect everyone to just absorb these costs, but its unfair and outrageous to be penalized after doing everything we were asked to do.If youre considering Edison Insurance, be aware of their lack of communication and failure to follow through on commitments. We are extremely disappointed and would not recommend them to anyone.