Business ProfileforNice and Tight Inc

I signed a contract in April to replace screening & paint the existing screen frame. Final payment was made on 7/13/23. I had to call them back to clean up paint residue on the pool coping, install missing screws, & touch up paint. This was done on 7/24/23. I also showed them that the screen doors were not closing properly which would allow lizards, etc. to enter the patio. They said they would be able to shift the door frame & correct the issue. The company adjusted one of the doors on 8/21/23 but said the other frame would have to be removed & reinstalled at an additional cost. I questioned the previous understanding of adjusting the door at no charge & was rudely told I was complaining & that 95% of their customers are happy. I told him I was done and he left. While cleaning that weekend, I found one screen that had split from the spline. Fixing this is part of the companys warrantied scope of work (1 year). Due to my work schedule I asked my mother to contact them and show them the issue. She was told the soonest they could meet her was on 9/5/23 between 2 and 4 PM. She cancelled a doctor's *********** and waited at my home until 5:30 PM after calling and texting starting at 3:30 PM requesting an ETA. She kept getting an automated response that they were busy and would call her back. My mother has since left messages with no response. She and I dealt with this company in a professional, respectful, and businesslike manner. In return our concerns have been dismissed, our time has been disrespected, and we have been treated in a rude, condescending manner. The warrantied work needs to be fixed. They also installed another panel with a s**** through it. When I pointed it out they removed the s**** and reinstalled it through the screen again, the other way. I would like that panel replaced too, as I can no longer trust this company and do not want to deal with them again for an issue they created.