Business ProfileforThe UPS Store #88

On 8/25/22, I had a package shipped to *******, **. At the *** Store **************************************************************. I requested that the women attendant behind the counter to rebox the item and add additional bubble wrap and to place a Fragile decal on the box. I also included a $600.00 insurance coverage. I left the items with the *** attendant and departed. The package arrived in ******* crushed and the glass contents broken. The *** worker never ******** the item as requested and place a minimal amount of bubble wrap and no Fragile sticker on the box. The *** Store was contacted and stated that no such instructions were given and that we did not keep the box as evidence. The box was retrieved from the trash and photos were taken of the box and glass fragments and photos of the damage glassware. The photos were submitted to *** per request of the *** Store. During followup we were informed that the case was closed. Contacted the *** Store and demanded an explanation, they stated that they need the box that the items were shipped in and the damage items. I informed *** that they did not provide instructions that the box must be keep, only photos taken. I did inform them where the remaining portions of the glassware is located and that the items can be collected by ***. I was informed by *** Store that they will be in touch with me with follow *** .Over a week has lapsed since I heard back. Today 11/1/22 contact was made with the Manager of the *** Store and he stated that he will call back. No call back. Called *** direct, they stated that the case was closed due to the items no being boxed correctly thus causing the damage and voiding the insurance. As stated above *** Sore was instructed to repack the items in a different box for safe shipment and place a Fragile decal on the box. The female owner of The *** Store stated that the Fragile decal means nothing due to the handlers of the packages. In closing *** acted fraudulently, declined a claim due to their negligence.