1 Customer Reviews
Review from Barbara F
1 star06/17/2022
Paid to have sparkplug rethread, dropped off by aaa, we drive into shop area, they couldn't do it, i paid them $365 , now they refused to put parts back together, truck will not start, windows won't go up....they are standing here watching us try to figure out how to get it on a trailer (we planned to drive it onto the trailer).
Brooksville Ford Response
06/21/2022
We received this vehicle and gave it priority as the customer was traveling through. The vehicle blew a spark plug and the customer attempted to repair and could not. We attempted to repair the vehicle but the damage could not be repaired without extensive repairs. The customer declined the repairs an asked it we could store the vehicle until they were able to tow it out. The service consultant assumed that since the vehicle was being towed out that the technician should stop the repairs. The entire process between our service advisor and the customer was smooth until the minor miscommunication at the end. The service advisor explained his position to the customer and the customer was satisfied.Customer Response
06/22/2022
This is partially correct.
I was quoted $200 but charged $364...plenty of $ to put it back together. At no time did we ask the technician to NOT put it back together to drive on the trailer, he was just told that we would nor pursue 3k worth of repairs, that we would go get a trailer and come get it. Without the sparkplug in it, the truck was driven from the tow truck across the parking lot to the repair bay. I expected to be able to drive it again , still without the sparkplug onto my trailer but they refused to hook everything back up after payment. I spoke with a representative yesterday, hoping he makes this right.Brooksville Ford Response
06/24/2022
We have spoken with the son several times since the vehicle was here and he is fine, but it is the Mom that is filling out the report. The customer stated to us that he didn't want to go any further with the repairs and he was going to tow the vehicle out. Putting everything back together would have increased the amount the customer was going to pay, that is why we left it apart. We had already lowered the labor time and cost for the customer as a courtesy. When the customer picked up the vehicle one of my technicians used a vehicle pusher to assist getting the vehicle on the customer's trailer. We spoke with the son after the first report was received and he was good with our explanation. Even though the customer was good we still refunded 100% of the money the customer spent.Customer Response
07/08/2022
After speaking with a representative of the company we were fully reimbursed for everything. They were very apologetic and I appreciate that they listened to my concerns and followed through. I did not expect a full refund. They went above and beyond to resolve thus fir us and we appreciated tgat.
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