We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Brooksville Ford has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Brooksville Ford

              7200 Broad St Brooksville, FL 34601-5537

            • Brooksville Ford

              PO Box 10209 Brooksville, FL 34603-0209

            Business ProfileBrooksville Ford

            New Car Dealers
            Multi Location Business

            Contact Information

            7200 Broad St

            Brooksville, FL 34601-5537

            Get Directions
            Visit Website
            (352) 419-0810

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Brooksville Ford has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Brooksville Ford

                7200 Broad St Brooksville, FL 34601-5537

              • Brooksville Ford

                PO Box 10209 Brooksville, FL 34603-0209

              Location of This Business
              7200 Broad St, Brooksville, FL 34601-5537
              BBB File Opened:
              9/25/1990
              Years in Business:
              38
              Business Started:
              6/9/1986
              Business Incorporated:
              6/9/1986
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of VF-1001114-1 for this business, issued by Department of Motor Vehicles-Tallahassee

              These agencies may include:

              Department of Motor Vehicles-Tallahassee

              2900 Apalachee Pkwy # B441

              Tallahassee FL 32399

              (850) 617-2000

              BBB records show a license number of MV18831 for this business, issued by Florida Department of Agriculture & Consumer Services

              These agencies may include:

              Florida Department of Agriculture & Consumer Services

              2005 Apalachee Pkwy

              Tallahassee FL 32399

              (800) 435-7352

              Type of Entity:
              Corporation
              Alternate Business Name
              • Brooksville Motors, LLC
              Contact Information

              Customer Contact

              • Mr. Tom Pasquale, Service Manager
              Additional Contact Information

              Fax Numbers

              • (352) 796-3586
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We purchased a 2022 **** exployer at from auto nation Brooksville Florida So I called to book a oil change and have auto nation extended warranty and they told me to bad we are not auto nation anymore so we cannot do your oil change with your auto nation warranty where I got 6 oil change with that policy, i want them to change my warranty to **** extended warranty or give me full refund so I can purchase **** extended warranty. They keep saying there working on it its been almost 3 weeks They should have called there customer and told them that they were selling out and my warranty would not work there but instead I got nothing. I have issue with my car that need to be attended to which includes oil change so I have to pay out of pocket for a oil change I bought the car nearest my home which is like 10 mins Please help me get my full money back for extended warranty so I can buy **** warranty Do to the lack of communication with me that they were selling out. And the new dealer that took over had know empathy tell your out of luck here
              Read More
              Read 4 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Barbara F

              06/17/2022

              Paid to have sparkplug rethread, dropped off by aaa, we drive into shop area, they couldn't do it, i paid them $365 , now they refused to put parts back together, truck will not start, windows won't go up....they are standing here watching us try to figure out how to get it on a trailer (we planned to drive it onto the trailer).

              Brooksville Ford Response

              06/21/2022

              We received this vehicle and gave it priority as the customer was traveling through. The vehicle blew a spark plug and the customer attempted to repair and could not. We attempted to repair the vehicle but the damage could not be repaired without extensive repairs. The customer declined the repairs an asked it we could store the vehicle until they were able to tow it out. The service consultant assumed that since the vehicle was being towed out that the technician should stop the repairs. The entire process between our service advisor and the customer was smooth until the minor miscommunication at the end. The service advisor explained his position to the customer and the customer was satisfied.

              Customer Response

              06/22/2022

              This is partially correct.
              I was quoted $200 but charged $364...plenty of $ to put it back together. At no time did we ask the technician to NOT put it back together to drive on the trailer, he was just told that we would nor pursue 3k worth of repairs, that we would go get a trailer and come get it. Without the sparkplug in it, the truck was driven from the tow truck across the parking lot to the repair bay. I expected to be able to drive it again , still without the sparkplug onto my trailer but they refused to hook everything back up after payment. I spoke with a representative yesterday, hoping he makes this right.

              Brooksville Ford Response

              06/24/2022

              We have spoken with the son several times since the vehicle was here and he is fine, but it is the Mom that is filling out the report. The customer stated to us that he didn't want to go any further with the repairs and he was going to tow the vehicle out. Putting everything back together would have increased the amount the customer was going to pay, that is why we left it apart. We had already lowered the labor time and cost for the customer as a courtesy. When the customer picked up the vehicle one of my technicians used a vehicle pusher to assist getting the vehicle on the customer's trailer. We spoke with the son after the first report was received and he was good with our explanation. Even though the customer was good we still refunded 100% of the money the customer spent.

              Customer Response

              07/08/2022

              After speaking with a representative of the company we were fully reimbursed for everything. They were very apologetic and I appreciate that they listened to my concerns and followed through. I did not expect a full refund. They went above and beyond to resolve thus fir us and we appreciated tgat.

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.