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Find a Location

Buick GMC Brooksville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBuick GMC Brooksville

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers auto sales and service.

    Business Details

    Location of This Business
    15164 Cortez Blvd, Brooksville, FL 34613-6006
    BBB File Opened:
    5/8/1985
    Years in Business:
    47
    Business Started:
    9/30/1977
    Date of New Ownership:
    6/19/2000
    Business Incorporated:
    3/24/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VF11840 for this business, issued by Department of Motor Vehicles-Tampa

    These agencies may include:

    Department of Motor Vehicles-Tampa

    5701 E Hillsborough Ave Ste 2228

    Tampa FL 33610

    (813) 635-5200

    BBB records show a license number of VF-1001439-1 for this business, issued by Department of Motor Vehicles-Tallahassee

    These agencies may include:

    Department of Motor Vehicles-Tallahassee

    2900 Apalachee Pkwy # B441

    Tallahassee FL 32399

    (850) 617-2000

    BBB records show a license number of MV40363 for this business, issued by Florida Department of Agriculture & Consumer Services

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    Type of Entity:
    Corporation
    Alternate Business Name
    • Myers Auto Group BRK BG LLC
    Business Management
    • Ms. Jennifer Stals, General Manager
    • Stephen Myers Sr., Manager
    • Stephen Myers Jr., Manager
    • Alissa Hillhouse, Secretary
    Contact Information

    Principal

    • Ms. Jennifer Stals, General Manager

    Customer Contact

    • Ms. Jennifer Stals, General Manager
    • Stephen Myers Sr., Manager
    • Stephen Myers Jr., Manager
    • Alissa Hillhouse, Secretary
    Additional Contact Information

    Fax Numbers

    • (352) 799-6258
      Primary Fax
    • (352) 796-5660
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matthew K

    1 star

    07/19/2024

    ZERO STARS!! After I placed the order, which did not include bogus fees, advantage package or icon connect. I built a truck order on GM website that did NOT include ikonconnect, ceramic coating packages or bogus fees. I was given misleading information stating that I would have the option to purchase a 3 or 5 year (went back and forth on the length) warranty for the ceramic coating ONLY. Come to find out it was $2500 for all this extra **** I did not choose. Which they claim I was told about on day of order and they have you sign a bogus paper with the extra **** but when you question about it they say dont worry well discuss that when the order arrives, because Im not obligated to buy once it arrives. The lack of communication from the salesperson throughout the whole process was horrible!! I was never contacted about status updates. I had to contact them. Then I find out that my original salesman quit! Upon delivery and pickup they did a horrible detail job, failed to top off DEF. Told me it was ready yet, no DEF, no fuel, complete incompetance, who knows what else they did or did NOT do! The finance person was a total jerk, didnt like me asking questions, kept pushing me to sign papers, hesitated and made excuses when asked for my deposit refund. Would not remove the advantage package I did not ask for or order. The idiot finance person made a ton of nonsense credit inquiries which all went on my report. I should have walked out and let them pay interest on an unpurchased vehicle as it sat on the lot with all the other unpurchased vehicles for not willing to negotiate with me at all or provide the slightest transparency!!

    Buick GMC Brooksville Response

    07/23/2024

    Dear Mr. K****,
    Please accept my sincerest apologies that we disappointed you during your recent purchase experience. At Buick GMC Brooksville it is our goal to provide every guest an exceptional experience with full transparency and I'm sorry that you feel that was not provided to you.
    The packages and pricing were clearly communicated to you in detail when you signed the finalized order documentation back on March 19th with all items itemized. I am confident that there was no lack of communication at that time, as I was the one that prepared the order package for you and worked with the salesperson.
    We understand that the order process can be lengthy and we try to provide as much information to our customers as possible during that time. Numerous updates were provided by myself, other members of our management team and the salesperson.
    My apologies that your experience with our finance manager was not a good one. This will certainly be addressed, as we are always striving to improve the level of service we provide.  The inquiries to your credit were necessary to obtain an approval to meet your needs.  Generally, multiple inquiries for the same type of loan can be counted as a single inquiry if they are done in a short period of time and will likely have minimal impact on your score. 
    In regards to the detail, we are more than happy to have the vehicle detailed for you again, at your convenience.
    Once again, our sincerest apologies that your experience did not meet your expectations. If we can be of any further assistance, please don't hesitate to reach out.
    Sincerely, Jennifer S****, General Manager

    Local BBB

    BBB of West Florida

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