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Find a Location

Certegy Payment Solutions, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCertegy Payment Solutions, LLC

    Check Cashing Services
    Multi Location Business

    Additional business information

    Additional Info:
    Certegy is a subsidiary of Fidelity National Information Services, Inc., which is headquartered in Jacksonville, Florida. Certegy's customer service and complaint handling are based in St. Petersburg, Florida, and use numerous Post Office Boxes in Tampa. Because of this, all consumer complaints filed with the BBB are handled by the BBB of West Florida, per the company's request.

    This report reflects the customer experience record of Certegy's office in St. Petersburg, FL, and reports the complaint history of all complaints handled through that office. For more information and a report on the headquarter office of Fidelity National Information Services in Jacksonville, Florida, please contact the BBB of Northeast Florida at (904) 721-2288 or access the report at http://nefla.bbb.org/report.html?ID=133405056&wlcl=y.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 63 Customer Reviews

    Customer Complaints

    207 complaints closed in last 3 years

    74 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Certegy Payment Solutions, LLC is headquartered in Clearwater, Florida.


    Certegy's Customer Care Department, which handles consumer complaints and disputes has requested that all consumer complaints filed with the BBB are handled by the BBB of West Florida.

    Business Details

    This is a multi-location business.

    Find a Location

    Certegy Payment Solutions, LLC has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      17757 US Highway 19 N STE 375, Clearwater, FL 33764-6592
      BBB File Opened:
      4/5/1989
      Years in Business:
      6
      Business Started:
      8/20/2018
      Business Started Locally:
      3/21/1974
      Business Incorporated:
      8/20/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Farhaad Chanduwadia, Owner/Manager
      Contact Information

      Principal

      • Mr. Farhaad Chanduwadia, Owner/Manager

      Customer Contact

      • Ms. Rosh Santos, Customer Service Manager
      • Ms. Terri Melanson, Compliance Manager
      • Ms. Julie Gott, CFO
      • Mr. Farhaad Chanduwadia, Owner/Manager
      • Mr. Brian Lutrzykowski, Compliance Analyst
      Additional Contact Information

      Fax Numbers

      • (727) 570-4936
        Primary Fax

      Customer Complaints

      207 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      63 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ms. C

      1 star

      10/31/2024

      Abusive practices. No telephone live represetives. Publix supermarkets ought not do business with Certegy Payment Solutions.

      Certegy Payment Solutions, LLC Response

      11/05/2024

      Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for payment acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks or Automated Clearing House transactions (collectively, Payments), in addition to maintaining a file of unpaid returned Payments, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular Payment. Payment authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the Payment is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the Payment. This service enables many of our clients to continue to offer Payments and check cashing options that might not otherwise be available without protection from exposure to potential losses.
      You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************ or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.

      Sincerely,

      ************************
      Certegy Payment Solutions, LLC

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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