Customer ReviewsforBayCare Health System, Inc.

Worst health care system in the city of *****. How they employee some of these doctors is beyond me. PA **** **** is nothing short of a liar who defames people and mis diagnoses them to their face and then writes a whole bunch of medical problems that he found in there chart like he actually did something. He deserves to be investigated for defamation and negligence. One of the worst experience Ive ever had in a doctors office. Man was more worried I smelled like smoke then he was of doing his job and then accused me of being a drug addict in my recorded file online. Dr. ******* is no better, absolute clown. Had me drive two hours after reviewing my medical information just to tell me there was nothing he could do for me. Its really sad that ***** and the surrounding areas are filled with such trash as supposed medical help. As far as st joes goes also nothing but terrible doctors in their hospital, Ive had to threaten them with mal practice lawsuits because they want to send you bills for thousands of dollars after not doing a **** thing

Baycare Medical Group was a good health care provider but it is now under St. Joseph's Hospital and they are finding new ways to add unexpected charges to their patients bills above what Medicare pays them. One example is charging $115.00 to their patients bills as a facility fee without notifying patients in a timely manner prior to services. This occurred twice to me with an out patient free standing clinics (not attached to the hospital) site. I never received the letter through the mail which Baycare claims it sent to me. My labs which were paid by Medicare at 100% when my doctors prescibed labs are now going to St. Joseph's hospital for processing and are being charged to the patient. I would not recommend Baycare Medical Group services because their billing processes are not fair to the patient's rights. This is what is going on now that they have merged with St. Joseph's and are known as Baycare Health Systems. I have contacted their customer services numerous times and continue to try to remove $226.+ and now my charges continue to mount unexpectedly. I filed an appeal with Baycare and Medicare!

My experience at the emergency room was highly unsatisfactory. I presented with chest pain and numbness in my arms. After checking in, I was instructed to wait. I underwent a blood draw after 15 minutes, but was then returned to the waiting area where I remained for three hours. Despite repeatedly inquiring about the delay at the front desk, I was informed that the facility was overwhelmed with patients. I requested permission to leave and call an ambulance for expedited care, but was instructed to remain seated.Frustrated, I left the hospital, only to be persuaded to return by my wife due to concerns about a potential heart attack. After an additional 1.5 hours of waiting, totaling 4.5 hours in the waiting room, I approached the front desk again, stating that I could no longer endure the wait and requested to be transferred to another hospital. At that point, my IV port was removed and I was dismissed without any further explanation or assistance.Later, I learned from another medical team that my blood work results should have clarified the urgency of my situation. This lack of communication left me in distress, uncertain about my health status.I subsequently received a bill for $3,000. Given the inadequate care and communication, I am unwilling to pay this amount. I am considering pursuing legal action for what I perceive as negligence.

Poorly organized!My baycare pcp said I should have a sleep study and gave me a copy of the referral with the phone number of the sleep center hand written on it. but said that the center would call me within 48 hours - no ******* i called the sleep study center - they didn't have my referral so I should go back back to my PCP, via the portal, which I did. Never heard anything ******* I faxed the referral to the sleep center myself. Nothing happened. So I called the Baycare experience line and left them a vm.This triggered a call from my pcp's office trying to blame the delay on a recent holiday, even though this started 4 days before the holiday. And they told me that the phone number that my PCP gave me was wrong.Good service would have been if someone had called me about a week ago!

The staff at Morton Plant North Bay Hospital truly went above and beyond! From the friendly security guard to the admitting team, triage, nurses, transport to X-ray, and the doctor, I received exceptional, personalized care. I felt completely reassured knowing I was in such capable hands! Thank you, North Bay Team!

I am a guardian for an elderly patient. He was admitted back in Feb 2022. He went on Medicaid and nursing home. Every month for 6 mos I get a call from gulf collection agency. I tell them he has dementia I’m his guardian what are you calling about and they tell me they can’t speak to me “ hippa laws” unless I send POA I tell them the company that put you on this collection has it or you wouldn’t have my number. I also said I’m not blindly sending it to them unless they tell me the name of the company. NO they can’t and hang up! So finally I tell them listen I will give you his Medicaid number clearly you don’t have NO they hang up. Now remember they are calling my personal number, the patient has dementia and they can never speak to him. I tell them I’m trying to get u paid! As the months progressed and they keep hanging up on me I call back speak to supervisor - who’s solution was to say they would remove my number he wouldn’t even take the Medicaid number! So I take a guess and call Baycare and sure enough it was theirs and they had the wrong Medicaid number for that bill from Feb 2022. Don’t understand how that happened when he has been there several times after and the number is correct? But seriously the collection agency should have common sense if I didn’t go out of my way to figure this out you probably would never have been paid since the agency didn’t seem to want to go the xtra step! Incredibly frustrated! And all an error on baycare part - I get harassed and all I had to go out of my way to figure out! Someone needs to have some common sense - even the voice mail at baycare to call in and pay they threaten you if your not the patient hang up we aren’t speaking to you! Seriously lighten up!

I'm so disappointed. I'd been with my oncologist for going on 6 years. She and my Breast Surgeon saved my life. My last scheduled appointment was a nightmare. I had stopped to arrange breakfast at my favorite eatery for after my appointment. (I was fasting for bloodwork) When I went back to my car my battery was dead and couldn't find a jump. I called AAA. Said they'd be there in 2 hours. So I called and told them what happened. THAT'S when I was informed that she was leaving the practice and I would not be rescheduled. UNPROFESSIONAL AND UNCARING.

I had an arrogant emergency room doctor, that thought she could realign my broken distal radius herself, I asked her to call in the orthopedist and she said no I can do it. She did a horrible job and told me I would need surgery. 5 days later when I got in to see an orthopedics he took off the splint and said I was the doctor to have been on call during that time, even though I do appreciate not getting called in at 1:00 a.m. if the ** doctor could have done it correct that would have been good. He had to manually fix the reduction of the fracture himself with nothing but his hands and I had nothing for pain, it was excruciating way more than when I fell and broke my forearm and went to the er. He got it realigned well enough that he thinks I do not need surgery we just have to wait and see so the ** doctor did me absolutely no favor she calls me a lot of pain etc needlessly

I was a patient of ****************************************************** ************************ is an excellent physician, his staff makes it impossible to see him and they will not assist or help or relay information I had a medication that was impossible of his office to handle so I called my insurance they walked me through everything they needed to do and fax for approval. I drove to the office with all of the information asked for the office manager *********************** I went over the instructions with her and said I would wait for the fax to go though, she them told me that the fax machine was broke . I suggested going to the office next door she said she would call me when it was faxed. You guessed it! I NEVER GOT THE CALL!FINALLY I CALLED again and just explained to the person who routes the calls to the office to have ************************ call me. I explained that the prescription needed to be faxed gave him the number and the prescription was taken care of. The times I have been in the hospital and try to make an appointment through ***** has been impossible! I had an appointment entered the office a lady was at the window speaking with ***** while I was waiting to check in the nurse saw me standing there and said it would be a while since I had not checked in. The conversation I thought was with a patient ended up being with someone on a personal level, when she left and I approached the window I was told I was late and that I had to reschedule! This was an appointment post hospital to get referrals to 2 specialists I was scheduled with the nurse practitioner for the following day The nurse practitioner knew nothing about me and was suppose to have put in the referrals but when I called the offices to make the appointments nothing had been sent. I called **************************** office and they said they would not forward or give my records to me or the referral doctor I was directed to a 800 number and was told I had to print scan pdf and email the records How many know how to do this Hello Corporate?

I actually had an outstanding experience at Mease Dunedin Hospital, from an ER treatment perspective. My issue began after I received my bill, when I simply requested an itemization with rev codes, so that I could understand what I was being billed for. The only itemization on my bill was 'TOTAL OTHER", for over $3,000. I was not admitted, I did have some medicine administered and 2 tests. However, after hours and weeks of calls and follow-up emails, BayCare Health systems (who handles their billing) is either unwilling or unable to provide me what makes up the huge "TOTAL OTHER charges", which has caused me to lose trust in their ethics and their commitment to patients. Their advice was to obtain my medical records...?? What? Why? Medical records would not provide me with the rev codes and cost details I was seeking, which is absurd... and only further reflects incompetence. Someone who deals with billing MUST have this breakdown. This "TOTAL OTHER" charge represented nearly the ENTIRE bill. I was not disputing it, I simply wanted to understand it. I escalated my concerns, with no resolution. Nobody will tell me how they came up with over $3,000 in "TOTAL OTHER" charges. However-what they WERE able to tell me is that this "TOTAL OTHER" charge does NOT include any charge for the FACILTY, any charges for the TESTS, or any charges from the PHYSICIANS. Those will be ADDITIONAL bills that I will receive. So what IS in the charge? It is a mystery. The frustration, time, effort and financial strain that this has created for me is not worth it. I will try to avoid this hospital in the future as a result, which is so disappointing.