Business ProfileforBayCare Health System, Inc.

I had an *** performed on July 11th and received the report for the *** yesterday evening. When reading the report I saw an error that stated I had surgery performed at a level which I the patient with 100% certainty never had surgery one. I called baycare imaging to ask for a correction to be made explaining the issue and the rep who took my call belittled me. She asked if I was a doctor and insinuated i didn't know where I have had surgery at. She told me I needed to see my surgeon and ask to have an addendum made. I told her that wasn't ok and tried to explain to her that it took me 4 weeks to schedule an ***, and another 6 weeks to book the appointment to see the doctor. She rudely interrupted me and I asked to speak to a manager. She continued to speak to me rudely and in a snarky tone she said ok placing me on hold for about 10 minutes. Then another rep answered the call and I asked if she was a manager to which she replied no. I explained to her what had happened and she gave me a managers phone number to call at the land o lakes clinic but was unable to escalate the issue i had with the original customer service rep. Im really upset that I am in pain, wait so long for diagnostic imaging only to receive a bad report, and then i was treated poorly by staff. If i'm going to pay top dollar for healthcare services from a credible name like baycare I absolutely expect better service than this.