ComplaintsforLincare Inc.

Medical Equipment

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
10/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Preferred homecare came to do maintenance on my mothers ventilator machine. They took it and almost 6 months later we are waiting. Her sleep study is not old and her machine should have never been taken. We have been struggling to get it backed with no help.
Business response
10/15/2024
Please identify the patient with date of birth.
Initial Complaint
10/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I tried out a Sleep Apnea product and went by all the rules they told me . Apparently ******** either didnt pay them or they. Want more.. I get these bill for 450 more. I never heard from them after I got my machine!!!!
Business response
10/15/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am ****** *******. I starting dealing with American Home Patient on 4/05/2023. I gave them my checking account and routing number.I gave them a payment on 12/22 also on 1/2023 also on 2/2023 also on 3/2023 also on 4/2023 and these payments totaled $23.05 at $ 4.62 per payment and on 1/04/2024 made a payment on 1/05/2024 made a payment of $14.94. I spoke to **** T and asked her is this is all we owed and her response was yes. I also have an issue with this company because they never sent us a statement with what we had paid and what the balance was. I called ************* because of the problem we were having and it was a 3 way call and Lincare employee by the name of ***** spoke to us on 12/14/2023. I am sending you the dates of billing bills date 3/14/2023 amount billed $115.90 insurance allowance was service date 12/13/2022 rent wheelchair service code K0001 and 01/13/2023 service code K0001 remark code 74 customer amount due $4.61 service date of service code K0001 . 09/13/2023 service code K0001 amount billed $115.90 insurance allowed amount $23.03 customer amount due $7.47. date 10/13/2023 service code K0001 amount billed $115.90 insurance allowed amount $23.03 customer amount due $7.47 1/04/2024 I gave $14.94 and was told that this would pay off the wheelchair the woman **** *. took the payment. 2/14/2024 service date 04/14/2023-12/13/2023 amount billed $115.90 for 04/13/2023 and $146.25 for 12/13/2023 on 07/15/2024 the amount they are asking for is $12.08 I spoke to ***** back in July 2024 and she said do not make anymore payments she was giving a woman in the office to look at this account and have never been able to get in touch with her to touch base her number is ************************ and never get a call back. another statement dated 08/14/2024 for the same amount $12.08 and on 09/14/2024 for the same amount $12.08 I need to make you aware that the statement for 12/13/2022-01/13/2023 total insurance pending $27.64 for 9/13/23 $112.92 10/13/23 *****
Business response
10/08/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My mother ********* ***** is deceased. We notified ******* on August 19th 2024. They closed the account. We had to call several times for them to finally pick up the equipment (October 1st,2024) I was billed for ************ pay for the equipment. I tried calling 20 times to reach their accounting department but they kept either hanging up on me or not answering at all. They deducted ***** out of My checking ***** For the co pay for September. I finally spoke to someone in accounting and they refuse to speak to anyone but the patient .my mother ********* ***** was thd patient abd she is DECEASED so we want to refunded fir the ************ pay of ***** debited from my account they took 1 1/******* for them to pick up the equipment we notified then August 19th. They decided to pick up the equipment when they wanted to I want my ***** refunded and no more debits to be **** to my checking account (I already notified my bank to block all transactions from them.) I want my ***** returned to me immediately
Business response
10/08/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the HIPAA release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
10/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22379929, and find that this resolution is satisfactory to me.

Sincerely,

Audrey Lewis
Initial Complaint
10/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare says that there is a hold on my account so they will not give me any more CPAP equipment. They will not tell me what this hold is or what I can do to fix the issue. They say I have a valid prescription so that is not the issue, but they wont tell me what the issue is. Im without my prescribed CPAP therapy now and there is no way for me to fix it according to lincare.
Business response
10/04/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Preferred Homecare was contacted about a year ago so that I can request additional CPAP masks, I verified my address with them and was told it would be delivered in 8-10 business days or so. I reached out to them after it had not been delivered during the expected timeframe, they stated that they had not updated the city on the address from ******* to ******* which is what had caused the issue with the delivery. I asked for them to fix it and resend it, they stated that they could no longer do that because the prescriptions was expired. I asked that they refund the charge since the product was not received, they agreed to do this. A few weeks later, I received a bill for the supplies that were never received, I contacted them again, they agreed to send it to the department that manages this. I assumed it had been resolved, but I just received another bill for the supplies that (again) were never delivered. Id like for them to finally remove this false charge and any negative reporting this mightve led to.
Business response
10/04/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business has been withdrawing money from my account for two years. It's a recurring charge but for random amounts of money, and I haven't received anything. I have tried every way possible to contact this business and no one answers. I have now disputed the charge with my bank. I plan to go ahead and contact the authorities as I suspect this is a case of fraud.
Business response
10/04/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
10/16/2024

Complaint: 22371092

I am rejecting this response because: I have attempt to contact the company at the number listed, no one answers. I have contacted them at every number I can find to no avail. Their portal doesn't work. They are not concerned with resolution they just want to keep charging me for supplies I never recieved. This is a terrible company and I urge anyone considering doing business with them to find a different company, preferably one that is more professional and cares about their customers. I was mistakenly charged over $2000 dollars, and now I can't seem to get in contact with anyone.

Sincerely,

***** *****
Initial Complaint
09/30/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
09/27/2024 for the past week I've been calling to get a replacement rollator ****** because mine cannot be fixed. Lincare sent me my last one 01/24/2020 but they keep saying ******** won't cover it if it's under 5 years. I told them this is completely unusable but won't do anything to help me. The brakes no longer work and the rest is falling apart. I need a new rollator and lincare refuses to replace it.
Business response
09/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
09/27/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Customer ID *******. Account Name: ***** ********. I am filing on behalf of my spouse who passed away 4/25/2024. We received our feeding formula from Lincare. I was required to make a payment before each shipment. I have spent numerous hours on hold getting thru to billing who CANNOT even identify my husband's account OR pull it up by his name. I had to call the local office who ships the formula, sat on hold again for hours, they could pull him and did not know why the billing **** could not (billing # on the bill is ************). The *** in the business office found the payments for the amount billed with a confirmation #I2VQ87K1NY but was NOT allowed to contact the billing **** because they get in trouble when they do this. She would have a supervisor call me back. No one called back, I went thru this again, no one called back. I want resolution or a Manager to address this, I DO NOT OWE THIS AMOUNT.
Business response
09/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
10/01/2024

Complaint: 22343593

I am rejecting this response because: I am authorizing the Better Business Bureau to discuss any health protected related Business to get this resolved with Lincare. I am authorizing Lincare to release any health related information to the Better Business Bureau to resolve this issue.

Sincerely,

***** ********
Customer response
10/15/2024
See attached.
Business response
10/29/2024
Please see attached letter.
Customer response
10/30/2024

Complaint: 22343593

I am rejecting this response because: I received the letter from Lincare. I have called the number repeatedly. It puts you into a phone loop and you cannot get anybody on the phone. I put in the girls number per the letter and it puts me into a phone loop even when I put her extension in . I cannot get anyone to answer the phone with the numbers they sent me. This is the issue with this company. No one ever answers the phone.

Sincerely,

***** ********
Business response
11/01/2024
Please see attached resolution letter.
Customer response
11/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
09/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have called numerous times to have oxygen equipment picked up and am getting no where. Yet, they keep billing me and my health insurance provider. Amounts billed should be credited. I've read that this year a suit was won against Lincare Holdings due to their shady billing practices. I'm at a loss and I am sick of their lackadaisical attitude in regard to effective customer service. Please help.
Business response
09/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforLincare Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary