Business ProfileforClub Exploria, LLC

I am writing to file a formal complaint against Exploria Resort regarding our timeshare contract. Despite our previous attempts to resolve this matter, we have not received a favorable response or any resolution to our situation.Our family has been faithful members of Exploria for over seven years. However, due to our current financial situation and ongoing medical challenges, we find ourselves unable to maintain our timeshare contract any longer. While we understand and accept that there are annual maintenance fees associated with the timeshare, we firmly believe that our request for termination should not be considered unreasonable or complicated.During our membership, we had to provide full-time care for my mother, which significantly strained our resources. Despite our numerous attempts to explain our predicament, Exploria has shown little understanding or willingness to assist us in this matter. We implore Exploria to reconsider our request for termination of our timeshare contract. Continuing this membership has become an unbearable financial and emotional burden for us, especially when we are no longer able to enjoy its benefits. Granting our request for termination would be a reasonable and compassionate solution.We are willing to work with Exploria to find an equitable resolution that allows us to part ways amicably. We sincerely hope that this letter will prompt a more compassionate and understanding response from their company. We kindly request that they acknowledge the receipt of this letter and provide us with information on how they intend to proceed with our request.Thank you for your attention to this matter. We appreciate your assistance in resolving this issue and finding a satisfactory resolution.