Business ProfileforBaptist Health South Florida, Inc.

Sept. 2024: called ************ about Baptist Hospital invoice for **** ******** had not paid for my mom's stay in April 2024; discovered secondary insurance (AXA Assistance) had been billed in July 2024 but not paid; I asked that they mail paper copy to AXA because they do accept electronic claims; my mom, ******** ***, passed away May 22 at home w/ hospice, billing acct. *************/7/24: received another invoice, same **** $1,632.00; called ********** said they had not received paper claim in mail; called Baptist again; they said they mailed paper copy to AXA not only on Sept 5 but also Sep. 6; they faxed copy to AXA 10/8/24: called AXA; they received fax but couldn't process because claim must be in original paper format; had 3-way phone call w/ AXA and Baptist billing; turns out billing uses a vendor in ******* to do the actual billing; Baptist had sent emails to them to paper mail to ******** was not done; I asked to speak to supervisor, was put on hold & later told supervisor was out of area but they were going to notify vendor, again 10/8/24: spoke on the phone to ******** in Baptist ************************** I told her all that needed to be done was to print the *********** forms, place them in envelope addressed to AXA (they had address on my mom's account), paste stamp, & mail; she told me not to worry that she would contact somebody about it 11/6/24: received invoice w/ "Final Notice" on envelope; call AXA, they had not received forms;called Baptist Patient Experience, left message for ******** 11/7/24: went to Baptist Hospital (*********************************************) main desk; waited at least half hour; ****** from Patient Experience showed up; she tried to speak to a manager in billing & couldn't; she asked billing desk to email vendor w/ instructions & email me copy of the two forms; ****** will be contacting me in a day or two Baptist is acting defiant, incompetent towards issue that easily resolved by mailing two paper forms in a envelope to AXA Assistance.