ComplaintsforGuardian Pools, Inc.
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Complaint Details
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Initial Complaint
09/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
****BEWARE OF SCAM******** We used Guardian Pools to clean our pool. They did an ok job the first few months, but then the technician stopped coming for 3 weeks whereupon algae built up and the pool was unusable. Even after we cancelled our service 5 months ago, they continue to charge us to this day.Guardian Pools continues to charge us for service we are not (and have not for a very long time) receiving. We have called countless times over the 5 months. I have called and asked for the manager to call me back. I called my credit card company to try to report them. Nothing. They will not call back or take any responsibility. They are stealing money from us without providing a service with no attempt to correct it. We have to call our credit card company every single month to reverse this fraud. Please beware, this company is a scam. We will have our lawyer involved in the situation shortly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.