Business ProfileforAce Air Conditioning, Inc.

I am a disabled veteran who used the services that seemed great at first.A part that is under warranty has gone bad (outside Disconnect).Simple enough it has 240v going in and 0v going to the unit. I tested it myself with a volt meter.I called to have someone come out. They verified that the part is under warranty. Great right?No, They said, "I have to pay $99 for a diagnostic."Okay, I understand. They have to verify that is the problem. So I asked, if it is found that the warrantied part is the problem, will I get the diagnostic fee credited back to me?"No, the diagnostic fee is the fee nothing they can do about that"That is so wrong.So okay, in my mind the work would be covered under the warranty right?"NO, you have to pay for the Labor!" Wait what, so *** does a job and tells me it is covered under warranty. The part goes bad so to make things right I have to pay for the Labor. What kind of warranty is that? If my car is under warranty and the engine goes bad they don't charge me to replace the engine. I do roofs for a living with a 5-year workmanship warranty. If you have a leak and I come out and it is a part of the roof we installed, I fix the problem I don't charge you to fix it.I am sorry but this is terrible customer service and horrible policy if this is how you do business.This was the representation of the Service manager *************. I am waiting for a resolution but from the BBB reviews it, seems I may have to go higher than the service manager.President *****************************, I pray you hear about this. I will change my review if this is resolved amicably. I should not have to pay any labor and if the issue is found to be something I have already identified, I do not want a diagnostic and would rather not pay that. If the issue is not resolved after changing the warrantied part by all means please do a full diagnostic and charge me the $99 I hope to hear from someone