Business ProfileforThe Ryland/Morrow Agency

The ****** Agency is our agent, ******************* Company of North America is our insurer. A roofing claim was approved by Universal in July. We went under contract with Best Choice Roofing (BCR) immediately July 7th. BCR informed us it would take them about 2 months before they would have the roof complete. We continued to call and follow up from then every week while they told us they would have it scheduled soon. We were still waiting on roofer in November, Universal underwriters reached out to the ****** Agency for an update on repairs. According to Universal, ****** Agency was contacted and expected to contact us so that we might provide proof the roof was still under contract and set for completion. We were never contacted or informed. There has been zero communication from them. The ****** agency informed the underwriters that repairs were not being made (wrong information, still under contract with a timeline) and approved Universal to do an inspection behind our backs and without our knowledge. We would have provided any/all documentation regarding the status of repairs and the correspondence with BCR. BCR has since closed its Pensacola office due to mismanagement and cancelled our contract, we immediately hired another roofing contractor who has replaced our roof. We have been issued a non-renewal by ******************* based upon the actions and negligence of the ****** Agency. Universal stated they expect the Agency to act in the policy holder's best interest, they should have never approved an inspection and informed Universal repairs would not be made having never even contacted the policy holder and having no knowledge of the project status. The ****** Agency has never followed up with us regarding the non-renewal notice. We have since been attempting to correct the issue but Universal has told us it may be too late based upon Dave ****** Agency's actions.