Business ProfileforUniversal Smiles Dentistry PA

Paid for Invisalign and the practice didn't complete treatment for me or my son. The office manager, *****, told me to get Veneers and that I couldn't get any further refinement. My bite is off and the dental assistant, ****** **** FILED my teeth, and then stated after the fact, "Only a dentist is supposed to do this". The dental assistant then changed my treatment plan and failed to place buttons/attachments as directed by the Invisalign treatment plan. Not to mention, the same assistant made very inappropriate comments and allegations about sexual conduct that occurred in the practice. Not what I want to hear as I'm getting dental work done. No level of decency or professionalism. STAY AWAY FROM THIS OFFICE. I've hired an attorney to get a refund! Dr. ******** needs to be investigated. State of Florida Board of Dentistry, **** of Health, Case No. 2021-08604, is public record and states negligent conduct.

***** got her Invisalign treatment with ********** in ****** office and she emailed saying she has no problem with her treatment from ********** and the case was transferred to ********** The reason she is requesting refund because she feels the dental assistant has done something without the supervision of the treating doctor which is ********* ******* ********* confirmed by calling ***** that the dental assistant was working directly under her supervision. There is no deviation in standard of care. ***** used very unprofessional language with the manager, team members and abused the dental assistant and ***** several times and threatened using an attorney when offered help to fix her bite with veneers option. She refused to show up to Orange city office when the office tried to contact her to follow up on her case. ***** keeps in contact with ex employees and is intentionally creating problems to defame the practice and the owner doctor, *********** *** had never seen nor interacted with the patient. She keeps sending unprofessional emails to us copying the emails to several people. In summary, she is intentionally causing to hurt the reputation of the business by unprofessional means. If you need any further information please dont hesitate to contact us. Thank you.