Business ProfileforACE Jiffy Lube

I came in one August 10th to the Jiffy Lube located at ***********************************************************************************************************. The service that was being done was a brake pad and rotor replacement in the rear. The service was completed and I left. On August 11th, I hear a metal sounds coming from the rear end and was going to bring it in on Monday after work to have it checked out. On August 12th Monday morning headed to work. I feel the vehicle shaking excessively and almost get into an accident on the highway. I pull over and take a look at the wheels. The manager and another guy who I watched work on my vehicle did not tighten the lug nuts or put all the lug nuts on correctly. This couldve caused an accident resulting in injuries, car damage etc. This couldve been way worse than it is. I come back and zero accountability was taken. The manager did zero to reimburse but offered a free oil change. I asked for a refund and was told that was not possible. After leavening the vehicle so they could check out the sounds and put new lug nuts on which had to be ordered. The lug nuts that were put on the vehicle werent even the same color I had previously and was told everything is good now. The car is still making sounds in the rear. I have gone to a Euro Specialist Auto Shop and was told the rotors and pads they put in are NOT oem equivalent. I asked the mananger very clearly what rotors and pads they were putting in and if they were equal in terms of specifications. Manager said yes yes yes. Come to find out, they are not. I did not receive the service that was falsely promised by the manager *****. I want a full refund. This is not including time and energy spent to bring the vehicle back. Taking off of work to bring the vehicle back when a simple mistake like this shouldnt be happening. I need someone to reach out and resolve them quickly because if not Im about ready to get my attorney involved.