Business ProfileforBrandsMart USA

In February 2024, I purchased 4 ** appliances which Brandsmart was running a Presidents Day Promotion where they offered a Brandsmart rebate value of $300 for 4 appliances. I received 3 products in February and 1 product in April. However the last product that arrived in April arrived damaged and after multiple follow *** with our salesperson, we finally received the last product replacement at the end of May. Until we received all four products we could not process the Brandsmart Rebate and by the time we received the last product, the window for the rebate was closed. I had raised this concern with our salesperson on multiple occasions and she "assured" us that the delivery of the last product would not impact our rebate. Since May I have repeatedly messaged and called the salesperson and the ********* location to find a resolution and I have been told that the rebate team was working on the request. The last communication I received from the salesperson was 9.14.24 and since then I have sent her messages which she has read and ignored and she has also ignored my calls. I have also not received callbacks from brandsmart appliance team. I am requesting that the Brandsmart Rebate be honored.