Business ProfileforNational Processing Alliance, Inc.
At-a-glance
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Overview
Business Details
- Location of This Business
- 110 SE 6th St Fl 17, Fort Lauderdale, FL 33301-5000
- BBB File Opened:
- 7/26/2016
- Years in Business:
- 8
- Business Started:
- 12/14/2015
- Business Incorporated:
- 12/14/2015
- Accredited Since:
- 12/3/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- National Processing Alliance
- NPA
- Fibercall
- Additional Contact Information
Phone Numbers
- (800) 228-0210Other Phone
Email Addresses
- Primary
Website Addresses
- (800) 228-0210
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Mike H
1 star12/20/2023
National Processing Alliance, Inc. Response
09/11/2024
Dear Hood Manufacturing,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify several points regarding your experience with NPA and to address some inaccuracies in your review.
Timeline of Services: Its important to note that Hood Manufacturing transitioned its payment processing and phone services to NPA on August 8, 2020. Your review, submitted over three years later on December 20, 2023, raises questions about the context of your claims.
Lease Agreement: You mentioned a "3-year lease for 9 instruments for over $1400/month." We would like to clarify that the lease included the following equipment:
10 Yealink T57W ********************************************************* Grade Layer 3 48-Port *** **************************************************** Grade Access Points
The lease agreement was entered into knowingly with Navitas Credit for $1,337 per month, which was deemed beneficial for your operations.
Cost Savings: NPA successfully reduced your payment processing fees from $5,348.34 to $2,941.93, resulting in a monthly savings of $2,406.41a 45% reduction. This was achieved with an Interchange plus 0.10% pricing model and a 5-year rate lock. Additionally, your telecom fees were reduced from $158.42 to $111.49, saving you another $46.93 monthly, also backed by a 5-year rate lock.
The total savings from payment processing and telecom amounted to $2,453.34, which effectively absorbed the lease payment, resulting in a net savings of $1,116.34 per month.
Tax Benefits: Its worth mentioning that Hood Manufacturing benefited from IRS Section 179 tax savings of $35,368.32 for the tax year 2022, directly resulting from NPA's solutions.
Processing Services: Your claim that you changed processing companies due to a lack of savings is not accurate. Hood Manufacturing continues to process card payments through NPA, recognizing that our pricing structureInterchange plus only 10 basis pointsis highly competitive and difficult to find elsewhere.
Contractual Obligations: Lastly, its important to note that Hood Manufacturing chose to terminate the 5-year phone service agreement with NPA after only 3 years. Unfortunately, this led to an early termination fee, which was not paid. Attempts to break the Navitas Credit lease were also made, but it was only upon realizing the lease's terms that a negative review was posted.
We value your business and hope to resolve any outstanding issues. If you have further concerns, please feel free to reach out directly.
Sincerely,
***************************
Senior Vice President
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