Business ProfileforiFixandRepair, LLC

8/3/24 6:56 PM Paid $437.54 Went to the Ifixandrepair in ******* in **************. Had a cracked S23 ultra screen to repair. Upon getting the new screen phone worked for 30 minutes & when got home phone became glitchy & super slow with a long screen delay reaction time. I notice the back cover was loose as if the adhesive didnt stick, when i press down on phone backing the screen would react normal speed & quick again assuming this was the issue gave the company benefit of the doubt & returned asking if technician can fix issue by reapplying adhesive. This time when technician completed the repair the phone was NOT responsive at all, the touchscreen was not working at all anymore the tech claimed it was a defected screen he install and tried a new one with the same issue. He then claimed the motherboard was Hot to the touch and causing issues i check mother board and there was no heat issues i told him i was going to take to a ******* approved repairshop he claimed he will have mother board in the next week. When i took to the repairshop they installed both a new screen & new motherboard hardware. The phone touch screen feauture was still not working. I did not tell them someone worked on ********* immedietely said if anyone worked on this phone they completely messed it up. I return to the store asking for a refund as i took in a working phone & left with a completely defective phone having me to buy a new one the tech said he is not authorized to give refund & gave me phone number ************ to call . I call & explained situation and gentleman on phone said they cannot provide refund unless i return the screen installed. I said that is completely fine take the screen i just want my money back. The tech remove screen & process refund of $300 but it has been in ' Pending ' status when i check with store & has not been refunded to my account. I am a Manager with ****************** no refund is issued will look to get all WM to ban this company from all stores