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            Business ProfileBMW of Fort Myers

            New Car Dealers

            Contact Information

            15421 S. Tamiami Trail

            Fort Myers, FL 33908

            Get Directions
            Visit Website
            (888) 538-6885

            Customer Reviews

            2.6/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Products & Services

            This company offers new, and used car sales.

            Business Details

            Location of This Business
            15421 S. Tamiami Trail, Fort Myers, FL 33908
            BBB File Opened:
            6/11/2001
            Years in Business:
            25
            Business Started:
            11/1/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Sonic Automotive (Corporate)
            • SAI Fort Myers B, LLC
            Business Management
            • Mr. Dan Moser, General Manager
            Contact Information

            Principal

            • Mr. Dan Moser, General Manager

            Customer Contact

            • Mr. B Scott Smith, President
            • Mr. Eric Rivera, Fixed Ops Director
            • Mr. Dan Moser, General Manager
            Additional Contact Information

            Fax Numbers

            • (239) 481-0198
              Primary Fax
            • (239) 433-8344
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/21/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I bought a *** X5 from BMW of Fort Myers on July 20, 2024 with GAP and Tire and wheel protection services. After a couple weeks I checked the reviews of those services and decided to cancel it. I requested the cancellation on Aug 15, 2024. Three weeks later I called BMW of Fort Myers to check the status of the cancellation. I talked to the finance manager and he promised that I would get my money back in 2-3 weeks. But I never received it. Then I have called several times over the past months, talked with different finance managers, but nobody helped me in the end. I'm confused. These calls don't have sense anymore. It's been already 3 months since I cancelled the service and still no money (they should apply that amount to my car loan).
            Read More
            Read 5 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica B

            04/16/2024

            SERVICE TECHNICIAN TOOK MY CAR TO HIS PERSONAL HOME FOR AN HOUR….. I took my car for a service, and while I was at work I got a weird feeling and checked my BMW App. Thankfully I did because I was able to see that the service technician did more than their test drive to check the maintenance, he actually drove it past their test driving radius to his hotel room he was living in at the time for his lunch break which was later confirmed by his manager. When confronting the bmw maintenance manager Edward C. he half heartily apologized while smiling ear to ear, trying to just sent me on my way because in his words “he had a long day, and wanted to just go home.” He didn’t care one bit about the situation and acting very pretentious and stuck up. When I asked to speak to the general manager he said “There is no one above him.” Being a female in my 20s I felt like I was not taken serious during the whole situation and felt like my concerns were being brushed off. While we were discussing this the entire staff circled around to listen in almost as if it was the gossip of the dealership. I left feeling taken advantaged off and extremely violated. What would’ve happened if he crashed my car? I would expect more from BMW and a manager. This whole experience left a bad taste in my mouth when it comes to BMW of Fort Myers. I am now inconvenienced and have to go to BMW Naples to get quality service. I would NOT advise anyone to bring their car from service.
            Read 4 More Customer Reviews

            Local BBB

            BBB of West Florida

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