Business ProfileforThe Coldest Water

I ordered 3 Coldest products & liked them so much I ordered more. One of the units developed mold in the lid. All of the bottles get washed with ***************************** after each use. I left milk in 1 of their half-gallon containers for 2 days . The container had about a quart of milk in it and I drank about 1/2 of it. So for 2 days it had about 8 ounces left in it. When I went to wash it the lid had mold on it, even though the milk only touched the side walls and the bottom. My wife used vinegar and washed it numerous times, but we could not get the mold off of the lid. So I thought no big deal Coldest provides a lifetime warranty. This is where all the problems started. I sent them an email and got there response. I have provided a copy of my email and their response. This company will not stand behind there warranty. You cannot call them only email. The customer service team is one of the worst customer, service teams I've ever dealt with, and that's saying a lot considering I've dealt with many companies over the years. After numerous emails back and forth. The company will not honor the warranty and send me a replacement. I have continued to send the emails, but they keep telling me it has to be washed with soap and water and I might try vinegar which I have done all of that. I noticed in reading some of the other complaints on the Better Business Bureau that others have experienced a mold issue also. To have 41 complaints in the last 3 years and a F rating tells a lot about this company. They would not honor the lifetime warranty. For that many people to take the time and file a complaint they must have felt mistreated which is the way I feel. I guess **************** is just doing what they are told to by their bosses. I will no longer be a customer and as a former teacher and coach who knows numerous people I will tell anyone I come in contact with DO NOT BUY FROM THIS COMPANY----THEY WILL NOT HONOR THEIR WARRANTY.....All I wanted was a replacement lid.