Business ProfileforNorthwest Florida Daily News

We paid for a full year of home delivery for the Northwest Florida Daily News ($359.52) on May 17th,. Since then, we have routinely missed 1 or 2 papers a week. As of January 15th, we have not received a paper at all. I have called to report the problem and my call gets sent to someone in Colombia. I have talked to at least 5 different people now, who assure me they are working to correct the problem, but cannot tell me why there is a problem or when it will be fixed. One told me it was due to weather and I would have a paper that afternoon. (The weather was fine, and there was no paper.) Finally, I told a representative to cancel my subscription and refund my remaining money. She said she would cancel my subscription, but it's against their policy to refund money. I said I was not paying for a service I wasn't getting and asked to speak to her supervisor. She told me the supervisor was busy. I asked if there was someone in the US I could talk to and she said no. I asked her if she knew why I couldn't get this problem resolved and she said no because she is in Colombia. Finally, after I told her this was unacceptable, she put me on hold (3X) and finally agreed to cancel my subscription and refund my unused portion to my credit card, which never happened. I found an email online in which to register a complaint. I received a standard "we are working to resolve your problem and maintain our excellent quality of service," reply. We have never received any other response as to why our problem cannot get resolved. All we want is the newspaper we paid for delivered as promised. I call every day and report the missed delivery to the automated service. Why is there no one locally I can speak to? Why does no one follow up or give us an explanation as to why we can't resolve this problem? I can't even get the subscription cancelled! Why do they have service representatives overseas who know nothing about our local issues and obviously blow me off and ignore my complaint?