Business ProfileforBill Bryan Chrysler, Dodge, Jeep, Inc.

On 3/14/23 I went to Bill Bryant Subaru to look at a specific vehicle, which was a 2023 Subaru BRZ. During my initial contact with the sales person we were going over the price of the vehicle, and what was willing to pay. I also mentioned that I might have a trade-in, and he asked what I was looking the get for it, and I informed him that I would like to get $23k. During our negotiation, my efforts were to focus on the price of the vehicle, and then the amount that I wanted in the trade. After talking to the sales person for a few minutes, reiterating my wishes for the price of the new car, and the fact that I needed to get $23k for my trade. The Sales Manager then appeared, and I said the same to him, I wanted $23k for my trade. I remember the figure of $23k was written down on the deal sheet. I attempted to focus on what I wanted for my trade, and I thought after agreeing to $15,500 I was going to get the $23k for my trade-in. My significant other than joined me when we met with the Finance Manager. During that meeting many documents were submitted to us in hard copy form where we were able to review them, and sign and or initial them. The other documents were presented to us on ipad. We were directed the sign and initial a screen on the ipad. The "Closing Statement" was one of the documents that was then presented to us. We could not see what was on the screen. The Finance Manager went through each line and electronically added our initials to each line, one of which was the the trade-in allowance. We were not told the amount for the trade-in. That number I came to find out later was $20k. We would have never signed this deal if we would have known we were getting $20k for our trade. Why were some documents presented to us in hard copy form, and some reduced to an ipad? The "Closing Statement" is the most telling document for the deal, and it was not given to us in hard copy form to review line by line and add our initials if we agreed. Why?