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Find a Location

Gainesville GMC has 1 locations, listed below.

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    Business ProfileforGainesville GMC

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/16/2014

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2101 N Main St, Gainesville, FL 32609
    BBB File Opened:
    5/21/1998
    Years in Business:
    17
    Business Started:
    3/1/2007
    Business Started Locally:
    3/1/2007
    Date of New Ownership:
    3/1/2007
    Business Incorporated:
    1/5/2007
    Accredited Since:
    7/16/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gainesville Automotive Management, LLC
    • Gainesville Buick GMC
    Business Management
    • Dawn Herzner
    • Fred Noyes, GM
    Contact Information

    Customer Contact

    • Dawn Herzner
    • Fred Noyes, GM

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike L

    1 star

    09/02/2024

    Worst car buying experience ever. Overall Im happy with the truck I bought. The finance and sales department, not so much. After sitting and waiting for nearly 3 hours for the paperwork to be ready on a Sunday afternoon with no other customers on site, I finally get to sign for the new truck. I was told by ***** the sales guy that the truck was either $36 or $38,000. When the paperwork was ready it was shown as $40,000. I mention this and was told it was an added fee that made up the difference. Then ****** the finance guy rushed through the signing as if hes late for a dinner date and I didnt notice a $2000 warranty charge in there that covers rim damage and roadside assistance. I didnt ask for this since I am a member of *** and have no use for it. I didnt notice the charge until after I got home and plugged in the flash drive into the computer and read over the contract. I did ask for an extended warranty to cover the electrical systems but that is no where to be seen in any of the paper work. Every time someone came up to me to ask where I needed to be on payments the price went up each time. I signed three agreements saying if they could get it to this payment price would I buy it today? And each time that amount went up. Even at signing the amount went up again. ****** has zero service after the sale as Ive tried reaching out to him four times over the phone and his cell number he gave me to send him a copy of the insurance card, and I have yet to hear back from him. This company is a typical dealership that practices in deception and manipulations. I will never return here for any future vehicle purchases. You deceive people and include unwanted or needed warranties into the price of a vehicle, have zero service after the sale, and have the nerve to send me a howd we do survey? Thats pretty dumb in my opinion.I would not recommend Gainesville GMC to anyone I know looking for a new vehicle. I would give zero stars in I could.

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