Business ProfileforC2C Innovative Solutions

They really shouldnt get any stars! What a crappy company! However, I did not choose to work with them, ****************** did. I have been receiving bills from Regence for 3 months now for a late enrollment fee for ******** Part D, which we should not be charged. Over a month ago I submitted a *********** Enrollment (LEP) Reconsideration Request Form to C2C as instructed by Regence. I still have not received confirmation that C2C has even received the request. In addition, when I call C2C it is impossible to get a human on the line. You can only leave your info and hope for a call back at some point. If you miss that call, youre screwed, and the process begins again. They publish no email address, but instead simply a web portal address, which has no way to contact them other than by mail to the street address. They do have a fax number. Welcome to the 1990s! I do not expect this to be resolved soon, and will continue fighting with C2C and Regence. I love the American medical system, dont you?

We are in receipt of your inquiry regarding the above referenced complaint that was filed with your bureau. Unfortunately, we are not able to respond with any specific information regarding the complainant and/or the circumstances in the complainants letter since your inquiry was not accompanied by a signed authorization for release of Personally identifiable Information (PII) and Protected Health Information (PHI). We are prohibited from releasing any such information without signed authorization to do so. Accordingly, we will provide a general response to your bureau and a more specific response to the complainant directly.We are an Independent Review Entity (***) contracted with the Centers for ******** and ******** Services (***) to adjudicate ******** Part D prescription drug benefit appeals and Late Enrollment Penalty (LEP) appeals on behalf of ***. Our jurisdiction is national. We work for the Centers for ******** and ******** Services (***) and our charge is to provide independent on-the-record reviews and issue decisions for appeals filed with C2C Innovative Solutions, **** We adjudicate appeals in accordance with provisions set forth in the Social Security Act, *** regulations, and *** manuals. The *** regulations provide several levels of appeal that are available to ******** Part D beneficiaries who disagree with denials they may receive pertaining to *********** Enrollment Penalty (LEP). Level one is the Part D plan level. Level 2 is the *** (our company) level. ******** beneficiaries have the right to avail themselves of this step-by-step process and appeal denied services. When we issue a Level 2 denial for Part D services pertaining to LEP, we include detailed information in our letters pertaining to the decision and next steps if the beneficiary disagrees with the letter.I hope that this letter provides some clarity on who we are and our responsibilities on behalf of the *******************