Business ProfileforKeith Pierson Toyota, Inc.

On 07/07/24, my husband and I visited ***** Pierson Toyota in Jacksonville to purchase a 2024 Highlander. He entered first while I parked and was greeted by ****** ****** who showed us a navy-blue Highlander and joked about "Yankee blue" since we’re from New York. We wanted to trade in our 2018 Volkswagen Atlas, but they declined, so we opted to trade in our 2018 Honda Accord. After a test drive, everything seemed fine. When we decided to proceed, ****** presented a sheet with the down payment and monthly payments. We questioned the numbers, and he assured us of an "unlimited lifetime warranty" covering services like tire changes and roadside assistance—all for free (first red flag). This was unusual since we had never seen so many free services bundled together. In the finance office, the numbers matched, but nothing was mentioned about these services. The contract was on a long yellow form, typed (second red flag). After leaving, I reviewed the contract and discovered none of the promised items were free; they had been sneakily added:First Mile Powertrain Wraparound Service Agreement: $2,249, Maintenance Agreement: $3,995 Road Hazard: $995. I checked the paperwork, and my signature was absent from these documents; they were fraudulently added! Due to the negative experience, I encountered, I ultimately went to a different dealership and traded in the vehicle, as they refused to take it back at ***** Pierson. I am requesting the return of my $3,000 down payment, The contract was fraudulent and should have been voided immediately when I brought it to their attention. Attached PDF document with complete information.