Business ProfileforThat is lit
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning fulfillment of orders and customer service. Consumers are telling BBB about their experiences after ordering items online from That Is Lit. A number of consumers claim that despite waiting for a long time, in some cases several months, they have never received the items they ordered. Other consumers that do receive a delivery of merchandise say that some items are missing or appear much different than advertised. Many consumers that tell BBB they had requested refunds reportedly have not received them, as well as how difficult and frustrating it is to try to get a response from company representatives about the status of orders or refund requests. Most of the complaints filed with BBB against this company have gone unanswered.
On January 12, 2018, BBB sent correspondence to That Is Lit requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints. As of February 13, 2018 That Is Lit has not responded to BBB's correspondence.
This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by Cargo Cove Fulfilment, a business that is located in Jacksonville, FL.
BBB has had significant complaint activity involving a large number of websites that have had their orders fulfilled and shipped by Cargo Cove Fulfillment/Oceania Fulfillment/ Eastern Partners, LLC. Consistent throughout most of the websites is a pattern of complaints concerning failure to deliver purchased items after payment has already been secured. Other consumers that do receive a delivery of merchandise say that some items are missing or appear much different than advertised.Consumers further allege difficulties when trying to obtain a refund for items purchased but not delivered.
A BBB Business Profile for Cargo Cove Fulfillment can be viewed at https://go.bbb.org/2xAtWu9
At-a-glance
Related Categories
Business Details
- Location of This Business
- 6100 Philips Hwy. Unit#2, Jacksonville, FL 32216
- BBB File Opened:
- 12/18/2017
Customer Complaints
0 Customer Complaints
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