Business ProfileforSky Zone - Clearwater

This is my second time within a year that ive had an issue at this location. It is clear that this location is run by young teens. I issued a complaint online with Skyzone only to receive a phone call days later from someone from their company who was rude and disrespectful. The first comment the lady stated was "well your $370.00 party is nothing compared to my ***** one that I have setup for tomorrow." Who says things like that? Not to mention I didn't receive any assistance for the party room. They want to charge you all that money for 1 hour, and dictate when you're allowed to use it. Lol. I clearly did not pay $370.00 for 1 hour of time when I reserved 6-8pm. You gave 5 people out of party wristbands, what happened to the other half of my guests? Why were they not provided what I paid for? They also will sit there and tell you "everything was provided in a email." SCAM. I personally walked into their location to make my reservation and none of this info was provided prior to making my DEPOSIT that day. You preach you take care of your employees yet the **** you hire that are anywhere from ***** years old (based off my personal opinion/ along with every adult that attended my party was in agreence) arent of any assistance to any of the little kids that run around this facility that need help. Other families have made similar complaints that all this company does is "threathen to trepass" anyone if they dare complain about how someone does their job. Not to mention a phone from someone in my party was stolen, and yet once we tracked it and texted the phone itself from another number stating " I see you moving with the phone good try YOURE TRACKED"... finally someone at your front desk confessed by reaching for it behind the front desk ( where it was the entire time). Sad times for Skyzone. No one is watching any of these young children go out the door unattended. They simply do not CARE Do better as a company.

******* has been banned from our facility indefinitely. She will not have issues with our establishment again in the future, as she is no longer allowed on the premises. She violently threatened our staff and we have a zero tolerance policy for this behavior. We will not respond to further communication from ******* as we have the right to refuse service to her and are choosing to utilize this right. Thank you!