Business ProfileforTampa Marcite

Very disappointed with the customer service and response to complaints.At first, we were very optimistic about having a successful pool renovation using Tampa Marcite. They have a good, long-standing reputation in their community that reaches to several surrounding communities. We chose them based on their reputation, the years in the business, and their commonsense approach. We contracted with them in early 2023, opted for an aggregate finish, with new accent tiles, and they completed the job in April 2023. We followed their instructions of after care and when we noticed that some streaking in the aggregate finish that we expected to go away based on ******* saying that brushing the pool daily the first 30 days would get rid of the dusting from the aggregate application and the pool would begin to look bluer. The pool did look bluer, but the streaking became more evident. We texted ******* to let her know our concerns. We provided pictures of the issue, but suggested they come and look at the issue in person because you can't really see the issue clearly in a photograph. We tried to describe what we were seeing in the texts. Instead of becoming concerned and saying Tampa Marcite would come and look at the issue, the owner called us to say they were insulted about how I described the issue with the pool - streaking. It seemed like they felt that because of their time in the industry that there couldn't be an issue with their work. She said they would come and take a look at the issue when they had another job in the area. This was back in May of 2023. We waited about 6 weeks and heard nothing. we sent another email to follow-up, and no response again. We waited some more and then sent an email this fall this time adding some other issues that they are responsible for under the warranty of workmanship (calcium spot and pool light came off). We sent more pictures, and no response again. We want these things fixed and fixed properly. Their customer service is terrible.