Business ProfileforCentral Pasco Weight Loss Center

I was told via phone before my appt that my upfront charge would be $450. After I was done with my appt they charged me $620. Plus I spent $150 on supplements. I was told a b12 shot comes with the package and I told them I already give myself b12 so I didn't need it they said it's free so you might as well get it. They charged me an extra $50 for that. When I told the front desk that's not what I was told they said they could refund only the $50 b12 but I had to come in because they can't do refunds over the phone so I disputed it thru my credit card company and they blocked the refund. Also they never told me I would have ongoing expenses when I started the program. The ongoing expenses are $470 per month! I've found a much better clinic that is a tenth of the cost with honest people working there.

We try to be very transparent regarding our prices for the services provided at our clinic. Our most popular packages and services are listed here: ***************************************************

When prospective patients call our office, our staff give a conservative quote of what can be expected in terms of fees when they arrive. We always tell prospective patients that this amount may change depending on what is discussed during the appointment with the doctor because every program is individualized to meet the needs of that particular patient. Every patient also has the opportunity during the visit to approve or deny services, so nothing is charged until the patient agrees to the services and products during the appointment. The individualized plan is created by both the provider and patient together to ensure that the services or recommendations are within the patient's budget and feasible for the patient to do at home. If a patient is uncomfortable with any service or product provided, we make every accommodation to make sure we correct it, modify it, or exchange it. Due to the highly individualized nature of our medical services, packages may need to be modified due to a patient's medical history or requests. If services have already been charged, patients do have the opportunity to obtain a refund, credit or exchange. Refunds must be handled in person due to PCI compliance with our credit card processing company. PCI compliance applies to any business that handles credit card payments and more information can be found here: *****************************************************

If a dispute is initiated with a patient's bank instead of a refund, the bank requests documentation pertaining to the charges and makes their own independent decision regarding whether or not a dispute is authorized. This is outside of the realm of our clinic. The bank requests the documentation from us, we provide it to them and then they make a decision either supporting or denying the dispute. This is not the same thing as a refund.

Our office policies and the details of our programs can be found on our website: ************************************************ Please review our website for more information and if you are a prospective patient reading this comment, please call us for more information.