Business ProfileforMedfast Urgent Care Centers, LLC

The physician at this location (***** ******) prescribed a medication to me that I am allergic to. When I called back and tried to explain this the lady on the phone asked me in an accusatory tone if I told them I was allergic to it. I said that I filled it out on the forms and that it was also confirmed with the employees that attended to me. The woman on the phone said it wasnt her problem then and transferred me, which I then immediately was hung up on. I called back twice and both time after the phone was answered I was hung up on. Since I live close by I drove there. As soon as I got there (within 5 or 10 minutes )I noticed the phone was off the hook. The woman behind the desk was immediately aggressive and highly unprofessional to me. She acted like she wanted to fight me. I explained to her that I will deal with the other woman behind the counter. She then started yelling at me to which I asked her for her name (****** *****) & explained to her that she is very unprofessional. The other woman behind the desk helped me get a new prescription. Ms. ***** left the front office & immediately the other woman apologized for her behavior and told me to please file a complaint since I am not the first and should report her. I would like a refund of my copay ($75) since I was treated so rudely & unprofessionally. Ms. ****** failed as a health professional. If I had taken that medicine I wouldve ended up in the emergency room. Ms. ***** shoul NOT be in that line of work. In the health industry you are often dealing with sick, confused, elderly or even scared individuals. Her unprofessional and **************** was uncalled for. I want a full refund since the whole ordeal was horrible and completely uncalled for. I have never been treated so poorly and it scares me to think that they consider their practices there to be allowed in the health industry.