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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Assurant has not honored their end of my Protection, as I have had multiple five repairs made to my dishwasher over the past year and I still have a dishwasher that does not work. Everyone is pointing the finger at everyone else. Worse yet, after a 40-minute conversation with “***” at Assurant on November 11, 2024, I was promised that since my dishwasher repairs have been unsuccessful, we were entitled to a replacement unit or a gift card for the retail value. Then on 11/14/24, I received two conflicting emails: the first saying the repair center has “restored the appliance to working order.” This is a complete lie. The repair center was allegedly ordering “5 separate parts” for our dishwasher, and when we called for a status after not hearing from them for 3 weeks, we were then told “Your unit is unfixable” and it was up to me to “take it up” with Assurant. The second email stated that the service provider was – essentially – blaming the first service provider for installing “damaged parts” into our dishwasher. Copies of all of these emails are attached. The first three service calls were handled by ***** ********* *********. They came to our house to repairs our unit 4 times within a six-month window. When the dishwasher stopped working again in Oct., Assurant sent our job to a different service provider, Dependable Appliance. This is the service provider that is now pointing the finger at the first one, for installing “damaged parts”, but at the same time, they told us the unit was unfixable and we needed to inform Assurant of this. Assurant, in our conversation on Nov. 11th, 2024, said this would not be a problem and we would receive a gift card with further instructions in 2-3 business days. I still have a broken dishwasher and Assurant is not honoring their promise, and as represented in the Protection Plan, a replacement unit. I am requesting BBB’s help in getting Assurant to provide us with the refund as promised for our unfixable dishwasher. Thank you.
Business response
11/19/2024
November 19, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to personally thank ***** *. for her understanding and swift response to our issue.
Sincerely,
****** ******* * ***** ***********Initial Complaint
11/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was falsely instructed to send 2 devices back when one was suppose to be retaining by me. An executive told me to send both which is Not accurate and goes against what t mobile said. They effectively took $*** from me and stuck me with a $*** T-Mobile Installment plan.Business response
11/08/2024
November 8, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
11/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I contacted Assurant Renters Insurance on 10-09-2024 to file a claim after hurricane Milton since I had some electronics get damaged from power and food spoilage since the power was out for 3+ days. I received the claim for the food spoilage almost immediately but I have not heard anything back about the electronics portion as of yet. I have sent multiple emails asking for a status update and also asking if they needed any additional info. I have also been asking if I can dispose of the dead equipment since it's taking up space in my condo and the bulk trash pickup will be ending soon. I have been kicked around by three different adjusters who I have emailed and called with absolutely no response. My renewal is coming up and I'm inclined to find someone different if communication isn't important to this company.Business response
11/22/2024
November 22, 2024
The business responded to this complaint but has asked that its response not be published.Customer response
11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to note that they mention calling me and I did not answer immediately, but they do not cover the fact that I attempted to return multiple calls and email to no response. It was only until I filed this complaint with the BBB that they chose to response and act immediately on the issue. I am happy to receive something rather than nothing from the claim.
Sincerely,
****** *****oInitial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent my Iphone to Assurant for repair, as contracted through T-Mobile. Assurant sent me a replacement device and I also received notification that they received my package, and verified through USPS. This was July 2024. I receive a bill in Oct 2024 from T Mobile for $***. I contacted Assurant, and Assurant called T Mobile and patched in their customer service team. Assurant explained that they did have the device but it wasn't scanned in properly and that it would be scanned in a few weeks. Upon hearing that T Mobile told me not to pay the bill and then they would adjust it since they had acknowledgment of the device being received. This week the bill was not adjusted and when I called Assurant this time they explained that they received the box but no phone was in it. In reality it appears they lost the phone and now expect me to pay for the device. If there was only a box received there would have been some notification much earlier than that. Each call was recorded, so there is evidence that they said they had the device. I have called both Assurant and Tmobile numerous times, but all I get is a call center customer service person who can not escalate this or help. Looking at message boards and support forums on the web makes this appear to be a problem that happens repetitively, like someone is stealing the phones and then keying them into the system as not received.Business response
11/07/2024
November 7, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
10/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have 2 insurance claims due tot he hurricanes . Helene was a great experience, representative communicated timely they have all the need. The 2nd claim for Milton, original claim filed on 10.14 with all paperwork sent in. Received confirmation and adjuster Jasmine assigned, reached out via email and phone to ask if they need anything additional. No response . Emailed and called again after 10 business days of no responses, new adjuster is now Nicole, left numerous vm and email messages, spoke to call center who said they emailed and included mgr and directors, no responses. Finally got thru to Nicole a week ago,confirmed she has reciepts, next step mgr approval. Still no call or email follow-ups. Emailed and called today, another new adjuster assigned, not in office till after the 5th lm for backup. Emailed and called again, no responses. I would like a supervisor and above call back, accurate status on claim and update on when repayment will be made.Business response
11/12/2024
November 13, 2024
The business responded to this complaint but has asked that its response not be published.Business response
11/13/2024
The business responded to this complaint but has asked that its response not be published.Customer response
11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that their responses are horrid, but I will not waste your time anymore. Thank you for your assistance.
Sincerely,
***** ****************Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have no cell phone and am waiting 5 days with no update by ups nor by chat while I have no car and have no landline in my Marriott hotel room I am staying in. They got paid and have not followed through with the service and merchandise I purchased. They are costing me money and safety for my dog support animal and myself and I am ADA protected individual. tracking number with no update in 4 days ******************Business response
11/08/2024
November 8, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have had a **** * **** 2021 for two years now, and the battery "IS swelling, to the point that ***** *** says that it is dangerous to use a phone, that the battery is swelling. I went thru this 2 years ago, when I had a ** cell phone. I have been paying $**** a month to have a warranty, in case something happens to the phone. I contacted ASSURANT, like I did two years ago, and they sent me a phone, but it is a different model phone, the ***** * ** .blue.64GB .*****. When I received this phone, I took it to ******** and they set it up for me, moving my sim card to this new phone, but I do not know how to move the APPs to the new phone. I just called ASSURANT to explain that I should have received the **** * **** 2021, but they do not know if they have it in stock, but what I am supposed to do, is take my ***** 6 phone with my **** * **** back to ***** *** and get them to put the SIM CARD back in my **** * **** 2021 "swelling battery" phone, and mail the ***** phone back to them, before they send me out a new **** * **** 2021. The swelling battery was not caused by me, so since they already sent me out the ***** 6 phone, they should send me a **** * **** 2021, before I send them this ***** 6 phone, so I won't have to go back to ******** to switch my Sim Card out, because THEY MADE THE MISTAKE, not me.Business response
11/09/2024
November 9, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******** **Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I returned a mobile device to Assurant Ins Co. as an insurance claim because I found my original phone.. Paid a deductible of ***$ since I returned the insurance I still waiting for a refund.. the phone was returned in mid July.Business response
10/31/2024
October 31, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid assurant for a replacement phone $***. When I received the phone it was a broken phone. I spent every hours on the phone with * ******, apple and Assurant. They gave me the run around for more than six hours and no one would help. They were rude and kept transferring me to several people that did not help. It’s been days now and no one would help me with this problem. The phone is broken that they sent to me.Business response
11/06/2024
November 6th, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
11/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
10/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Samsung washer from Samsung.com and purchased insurance with the initial order and extended it after the initial 2 years since I had issues with a prior washer . In April I started having issues with the second washer and have been calling them ever since to repair the washer . They are sending diffrent companies who are replacing parts and resetting the software without any success and despite of not being able to fix it after 6 months they are dragging their feet and refuse to replace the washer . It takes weeks to send a company and despite having multiple companies coming over issue is still not fixed . I want the washer to be replaced since after 6 months is still not working / completing the cycles .Business response
10/17/2024
October 17, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be published.Customer response
10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have not received any check at this time but I am hoping they will keep their agreement .
Sincerely,
****** *****
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3,505 total complaints in the last 3 years.
1,329 complaints closed in the last 12 months.