Business ProfileforAssurant, Inc.

Assurant has not honored their end of my Protection, as I have had multiple five repairs made to my dishwasher over the past year and I still have a dishwasher that does not work. Everyone is pointing the finger at everyone else. Worse yet, after a 40-minute conversation with “***” at Assurant on November 11, 2024, I was promised that since my dishwasher repairs have been unsuccessful, we were entitled to a replacement unit or a gift card for the retail value. Then on 11/14/24, I received two conflicting emails: the first saying the repair center has “restored the appliance to working order.” This is a complete lie. The repair center was allegedly ordering “5 separate parts” for our dishwasher, and when we called for a status after not hearing from them for 3 weeks, we were then told “Your unit is unfixable” and it was up to me to “take it up” with Assurant. The second email stated that the service provider was – essentially – blaming the first service provider for installing “damaged parts” into our dishwasher. Copies of all of these emails are attached. The first three service calls were handled by ***** ********* *********. They came to our house to repairs our unit 4 times within a six-month window. When the dishwasher stopped working again in Oct., Assurant sent our job to a different service provider, Dependable Appliance. This is the service provider that is now pointing the finger at the first one, for installing “damaged parts”, but at the same time, they told us the unit was unfixable and we needed to inform Assurant of this. Assurant, in our conversation on Nov. 11th, 2024, said this would not be a problem and we would receive a gift card with further instructions in 2-3 business days. I still have a broken dishwasher and Assurant is not honoring their promise, and as represented in the Protection Plan, a replacement unit. I am requesting BBB’s help in getting Assurant to provide us with the refund as promised for our unfixable dishwasher. Thank you.