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            Business ProfileAlltrust Moving & Storage, Inc.

            Moving and Storage Companies

            Contact Information

            20320 NE 16th Pl STE 2

            Miami, FL 33179-2706

            Visit Website
            (888) 879-9997

            Customer Reviews

            2.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            20320 NE 16th Pl STE 2, Miami, FL 33179-2706
            BBB File Opened:
            7/23/2018
            Years in Business:
            5
            Business Started:
            2/21/2019
            Business Incorporated:
            1/18/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Alltrust Movers Corp
            Business Management
            • Mr. Dmytro Goloshchapov, Officer
            Contact Information

            Principal

            • Mr. Dmytro Goloshchapov, Officer

            Customer Contact

            • Mr. Dmytro Goloshchapov, Officer
            Additional Contact Information

            Fax Numbers

            • (954) 361-2752
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 8/3/22 Alltrust Moving and Storage came to our house at *************************************** ******** to move our belongings to **************, CA. After loading the truck, the driver had me sign the bill of landing. I noticed that the bill of landing was not properly inventoried or itemized with our belongings. I asked the driver why he did not list the items as items entered the truck and stickered. He stated that he was short movers and he had to help load the truck, but assured me that he would sticker and inventory the items in the truck as items were unloaded into the storage facility the next day. I reluctantly signed the bill of landing because everything was loaded on the truck, and there was no other option. On 9/2/22 Alltrust was scheduled to deliver our belongings to our new house in **************, **. A small truck showed up because apparently the shipment had to be broken up into multiple shipments. The driver forced my wife to sign the bill of landing before they would unload the items of the truck. This was not ethical as the driver knew that he was not delivering the full shipment. The bill of landing should have been signed after the last shipment. Also the bill of landing was not filled out and inventoried as promised by the original driver. The next day, a second small truck showed up and delivered more items. the driver from the previous day also showed up to help unload. 2 days later a 3rd small truck showed up with only a few items. The driver stated that it was the last load, however I knew that we were missing several large items. The process that followed after for the past year has been a nightmare trying to get any compensation for our stolen/lost items. Alltrust is nearly impossible to get a hold of by email or phone. When we do talk to them, they claim that everything was delivered and we signed the bill of landing that proves that. We went through All Trust's claims process and they offered us $75 for reimbursement for a $27,719.62 loss.
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            Read 30 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andrew D

            06/30/2024

            ?? STOP! Dont use this company as they are unethical and scammers! They will under quote you to get your business and then the bait and switch begins. They quoted me 3K for an out of state move that ballooned to 9K when it was all said and done. I gave them all the items I had in storage and the demissions of the unit before the move but upon pick up after it was loaded they hit you with 3X the price. Im not alone on experience there unethical tacticsread the negative reviews. They will never tell you what to expect until they have your furniture then its on. From 3 day pick up windows to ***** days delivery dates. Yes a 3 day pick up window even when you schedule a specific date but they dont tell you that upfront only a day or 2 before you are expecting them to be there and they call you with we are in the way 2 days before you are ready. And if you cant make their window they charge you a rescheduling fee of $300 and note they dont tell you this upfront. Then on the delivery, they have in their contract up to 31 days to deliver your furniture regardless of the delivery date you tell them and they wont tell you until its time to get your furniture delivered. They dont take **************** credit cards to avoid you disputing their horrible service. Elle the customer service manager is responsive but just quotes you policy all day and will only respond to whats in the contract (she did this so often its got to be one of their tactics) so dont even try calling the company as she blocks all calls to management as they are probably over run with complaints. Ive never had a worse move with a company like I did with AllTrust. They should renames themselves to AllLies Moving. Hire them at your own risk.
            Read 10 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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