Business ProfileforAran Eye Associates, P.A.

The front desk staff is RUDE and picks fights with patients. I scheduled an appointment a month ahead and the receptionist called me THE DAY BEFORE MY APPOINTMENT and AN HOUR BEFORE THEY CLOSE to let me know that my appointment had been canceled (left a voicemail). WHY did she wait for the day before my appointment to make me aware of this issue?! I called the number the morning after 8 times! No answer. I looked up the location, found a different number, and called them to explain everything. 2 separate assoc at 2 separate times told me I was good to go to my appointment. I drive an hour to the office at ************************** and am immediately greeted with attitude from the receptionist (Older Latin lady with braces). I give her my name and she chuckles! She asks me if I heard the vm and I explain to her that I did and got it sorted out over the phone. At this point, she is taking a defensive stance and practically blaming me for coming when my appointment was "canceled". She did not even care to listen about the fact that 2 assoc told me it was still okay to come because I had a referral. How is it my fault you don't have better communication with your phone staff and they don't have all the correct information? This experience had me at a loss for words. How did I get from coming to an appointment to being yelled at by the first ****** I encountered?! Vulgar and condescending lady, I CANT believe that AE Assoc and Doctors have these people in a client-facing position for their business. Everyone at this medoffice just stood there and watched as if it were normal?! They are RUINING the brand reputation of the doctors and this business through something as basic as CUSTOMER SERVICE. NO reason to get worked up and act out of character toward patients, THIS IS A DOCTORS OFFICE! If only the receptionist had taken the time to kindly explain what was happening and find a solution. I will be going to a REAL doctors office that is positive and doesn't lack professionalism.