1,104 Customer Reviews
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Review from Nicole M
1 star11/13/2024
I have never experienced such discrimination and horrific customer service. Flying from SDQ to ***, our flight was delayed multiple times. Eventually we boarded our flight, only to have to have to flight catch fire. We returned to ***. When we returned, the Spirit staff pretended they only spoke Spanish and not English. They were only attempting to help Spanish speaking passengers. Unfortunately for them, some of us understand Spanish. We were told that they wouldn't be able to get us out until the following week when we called them out on the fact that the did in fact speak English. We were also told that if we took the hotel voucher, we would forgo our right to a flight credit and or full refund. Disgusting on the part of their staff for discriminating against US citizens.Review from Schalan M
1 star11/12/2024
Worst customer service i have ever seen in my life.The workers name was ******** and it was unreal how i was talked to in front of a line of people.I wprked really hard to save money for this trip, only for it to end with a terrible experience.Spirit shouldnt have someone like ******** dealing with your customers or you will lose alot of business, including myself.This experience was at ******************.Review from Caitlin B
1 star11/11/2024
If I could give 0 stars I would. Flew out of FLL no problems with my carry on.. tried to get on our flight out of *** and was told I needed to check my bag.. it was not over sized.. in fact there were bigger bags on the aircraft when I boarded. On top of that inconvenience, the flight attendants are so rude and nasty. They make you pay for every little thing. Im surprised breathing the air on the plane is free. Their planes hold so many people you barely have room for ur legs. Spirit is the absolute worst we will never fly with them again.Review from Fritz J
1 star11/10/2024
My family had a very bad experience with spirit airline. They received the worst customer service ever .They make my wife and my son missed their fly because they said we supposed to confirm first with email even though my family was there 45 minutes before their fly. Spirit is a peace of s*** . Please dont try sprit airline, you will regret it.Review from Henry V
1 star11/10/2024
I will never fly spirit again first they change my flight from a straight flight to a lay over thin they charge $79 dollars for a carry on they are not a good airlines never again would i fly them again hopefully other see this and learn from itReview from Lisa J
1 star11/09/2024
I paid for a flight and they then asked me to purchase a bag, I clicked to purchase a bag and then it said I could bundle and pay 40 instead of 65, it then charged me for both bags. When I called them not even 5 min later, they told me they wouldn't issue a refund I could only have a credit. Which I don't want because I don't ever fly with them. It's a scam, don't fly spirit and their agent ***** ***** employee ID: 4662 is clueless, super rude, talked over me the entire time.Review from Gerry J
1 star11/07/2024
I had a horrible return flight experience with Spirit Airline, I booked a round trip flight and somehow my returning flight was switch to return within an hour on the same day I arrived, so when I arrived back for my returning flight yesterday a week later like I booked it, only to be told I wasn't booked to return and then told I couldn't be refunded by a Supervisor ****** (I spoke to by phone today 11/7/24), therefore I had to pay an additional $327 to return on the flight I already booked.Spirit Airline is an upsale basis company that I have no doubt is doing this type thing to increase sales, my question is how many people are they doing this to.The unfortunate thing is the staff and flights I took was great, this situation unfortunately overshadowed the great jobs they all did.Sincerely disappointed,*. ******* 10/30-Conf#PRQQPR 11/6-Conf#IG1IVIReview from Arulselvi A
1 star11/05/2024
Spirit Airlines constantly changing pre booked flight schedules. Instead of coming from *** to ***, they changed to go to ********* weight 2 houirs then take another flight to ***. When I tried to get refund, the customer service (********) was so rude and told u already accepted changes. I was surprised, I did not accept that change. The Accept change button was showing for me when i logged in, but she was keep saying u are not seeing accept changes. I was patiently explaining, I can still see the "Accept Changes" button . She was shouting over my voice continously no u are not seeing the Accept changes button. She was so loud and rude and telling I am not seeing the button. How she will know whether I am seeing or not. It was very frustrating. I will not choose Spirit airlines anymore. We usually prebook ticket only because to avoid last minute high price, if they book and then change flight schedule whats the point. I was booking for my daughter to come home from college for holidays, they changed 1 hr flight to 8 hour flight to go through *********. I am really disappointed. On top of it getting refund is hard. The customer Service, ******** was so rude.Review from Damario A
1 star11/04/2024
Spirit is the worst airline ever our flight was delayed due to them causing us to miss our connecting as well arrived 10mins before the gate closed and they would not allow us to board and would not give us any credit and only had the option of boarding another 4 hour flight they had no empathy no apologies did not offer any credit accommodation I can tell you I hate spirit I will never in my life fly with them againReview from Emma B
1 star10/29/2024
They are scam artists. I paid for nonstop flight that got changed to a 12 hour flight. I called to change it and was given a nonstop flight with the incorrect flight time again. When I called again I was told they would not offer me a refund. When I asked if nonstop tickets are more expensive that layover flights he said yes they are and when I then asked why it got changed to begin with he could not provide me an answer. They get customers to pay for flights and then change them to flights that are not equivalent to what the customer pays for. Why was my flight changed to a layover when a nonstop was an option? To get more money.
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