ComplaintsforAdore Plastic Surgery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I originally booked with Avana Plastic Surgery. The doctor I booked with moved to Adore Plastic surgery, so my deposit was transferred to Adore with out my consent. **************** the doctor of choice also left Adore. I reached out to the practice and advised I wanted a refund because the doctor I booked with moved so they are trying to force me to use one of there doctors. I asked if my refund can be transferred back to Avana. I never signed a consent with Adore. They refuse to refund my deposit. I asked them to provide me with a signed copy from them where I agreed to surgery with there practice. I have made several attempts with out a response. I have requested my deposit twice, denied both times with a explanation.Business response
09/22/2022
Good Afternoon,
This patient signed a cancellation policy and does not qualify for a refund. She was already informed.
Thank you
Customer response
09/22/2022
Complaint: 18061471
I am rejecting this response because: I never signed a consent with Adore . I signed with Avana plastic surgery. If Adore is not willing to give me my refund, they can send my refund back to Avana. I never agreed to a door doing my surgery. I am requesting proof of me signing any documentations for Adore.
Sincerely,
***********************Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I started paying on my surgery 11/16/2021 till 5/19/2022.Ive had to cancel my surgery with them simply because the ******* now works at a different facility. Therefore ive requested a refund on 7/8/2022. Since then ive gotten the runaround. The total amount i paid was $4,300.00.Customer response
08/04/2022
***Additional Information From Consumer***
I began paying on my plastic surgery on 11/16/2021 With Adore. The Doctor i choose was Dr ************************ When I found that he was no longer working at Adore, I then requested a refund on 7*/8/2022. I've been paying money from my Cards from 11/16/2021 up until 5/19/2022. I've called Adore several times and spoke with several coordinators and financial managers and they all gave me the run around, changed dates etc.. concerning my refund. I'm asking the BBB to help me get my refund of $4,300.00 resolved expeditiously. THANYOU.
Business response
08/04/2022
Good Afternoon,
This refund is already being processed.
Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
A refund request was made and confirmed on June 14, 2022 as the surgeon I was under contract with departed from Adore. My surgery balance was paid in full. I understand Adore will keep $500 for the cancellation fee , however it has been a nightmare in receiving my $4600 back to my original form of payment. The refund should have only taken 30 days to be processed, we are going on 40 days. I just want my money back as services were never rendered.Business response
07/26/2022
Good Morning,
Patients refund is processed if she has any questions she can contact our refund department.
Customer response
07/28/2022
Complaint: 17619854
I am rejecting this response because: I have not received a refund as of 7/28/22 despite the feedback provided to the BBB and Im unable to speak with the refund department to receive an update. This is frustrating as we are well into +50 days
Sincerely,
*******************************Customer response
07/28/2022
***BBB Has Received Additional Information From Consumer***
***Message***
Adore failed to provide a timeline for when the refund would be provided to the customer
Business response
07/29/2022
Good Afternoon,
This refund is being processed
Thank you
Initial Complaint
05/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Scheduled surgery on February 2022 for set date on April 21 2022. My coordinator did not send me anything until end of March for lab work. Completed lab work and uploaded to my portal on March 29 2022. Coordinator did not contact me until April 8 2022 to let Me know about pending lab works. I advised her that everything was in the portal and my pcp cleared me for the surgery. Few days later she calls me back to redo X-ray and take complete a blood work again. Did all these and again uploaded to the portal. I had to call the office and email the coordinator many times before she even reached out to me to get anything moving. I also told her that I will be heading to ******* for work and to make sure all my papers are in order since I only had less than two weeks out for the procedure. She assured me all is good and then calls me back few days later to tell me that I have to redo the ekg. Granted I had told her am at work I cant fly back to ******** to see my pcp for this. She went ahead and advised me to go to the clinic and have it done there with the nurse. I only had one day off which was 4/15 and took and uber to the clinic come to find out it relocated but she did not inform me of the new address. The lady at the clinic had to give me the new address to Adore. I got to adore at 10am signed in and told the receptionist I am there for ekg per my coordinator. I sat there for almost two hours before I asked if anyone was to help me. Nurse finally came and got me and for some reason the ekg was saying I had some trauma event. Nurse redid ekg like four times and same results. She advised me I need to see a cardiologist and pulmonary since they cant honor what my pcp had cleared me. This is six days before my surgery date. I did all my part and I feel that my time and money was waited so yes I would please want back my $500. I want ****************** to read this as well so he knows what employees work for him!Initial Complaint
12/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On April and August I have paid a total of $500 deposit to Adore Plastic Surgery for a Ptocedure.They failed to communicate with me.The calls lines to this place is always giving a busy signal.When I finally got contact with someone at this business they took my information and said the finance person will get back will **** haven't heard from a finance person.This place has really bad customer service.I need my deposit of $500 paid back to me.Business response
12/22/2021
BBB CASE#: ********
Prior to patient's making a deposit towards ANY procedure, each patient portal requires an acknowledgment for the ****************** as well as an electronic signature of the Cancellation and Procedure Policy sent by the coordinator. Each statement must be initialed to indicate that the patient acknowledges and fully understands and agrees with the terms and conditions explained herein.
In accordance with our Procedure Cancellation and Refund Policy, if the surgical procedure is permanently canceled for any
reason or at any time, a $ 500 cancellation fee will apply.
Attached are documents supporting patient consent and knowledge to the above statements.
See Attachment/File: 25626-1Customer response
12/22/2021
(The consumer indicated he/she DID NOT accept the response from the business.)
I deserve my deposit back because I couldn't get the procedure done due to a sickness.I call Adore Plastic Surgery numerous amount of time and I was told that their finance manager will get back in touch with me in 48 hours which was a **********'s not right that they keep my money because of my health I couldn't proceed with the procedure.Business response
01/03/2022
To Whom it may concern, we apologize for any inconvenience this may have caused. Here at Adore Plastic Surgery we have a refund protocol that we follow. We have a medical questioner in which we ask of any medical condition. if the patient discloses the medical condition and is unable to have the procedure due to the medical condition we issue out a full refund. In this case the patient failed to disclose it, for that reason the patient does not qualify for a full refund. if there are any questions or doubts feel free to reach out to us.Customer response
01/04/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
When i spoken to a coordinator and told them due to my health conditions I am unable to get the procedure done I was told that the finance department will give me a call about my deposits.Which I never did receive a call from the finance department.I have left numerous amount of message to this establishment.The customer service is so badly they just take customers money and fail to do what's right.This is so unfair towards customers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
71 total complaints in the last 3 years.
6 complaints closed in the last 12 months.