Business ProfileforTruly Nolen

I have had to contact truly nolen to have my yearly inspection done which nobody told me was way past due. When they arrived, they were to treat in the inside of my home to repel spiders and moths, both of which they said they can't control. They said they would take down spider webs in and outside of the home to help. They came and I still had the same spider webs on my house and windows. They just walked around dusting randomly and blindly. I have security footage of them so I know. I called and complained when I came home, and wanted it redone. They came back out a few days later and the same thing. I still had the original giant webs on my house. I called to cancel *** contract with them because I was not getting the service they promised. They offered to come back out in attempt to keep me as a customer, I agreed. SAME situation. I took pictures this time. I called and left a message with the branch manager *********************** whose number is ************. She offered to prorate my contract of $60 dollars. I said that doesn't seem ethical being that I have paid for services not rendered multiple times. She then became sarcastic, unreasonable, disrespectful, condescending, spoke over me numerous times and then gaslighted the conversation and fed off of the reactive verbal abuse that was now engaged between us. She refused to let me out of my contract over $60 dollars and was unprofessional in every way. She hung up on me. I called back and someone else picked up. I asked to speak to the district manager, *******************. The representative, ************ sent an email to him to reach out to me on this matter. Later that same evening, Truly Nolen tried to process a payment on my card. I have yet to hear back from ******************* regarding the treatment I received along with the verbal abuse from ***********************. She. failed to apply active listening and disregarded my concerns with ease. It infuriates me that a business could do this to others without repercussion.