ComplaintsforJacobs Mitsubishi

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have called ***** ********************** concerning our car that had a recall with the back up camera and the display screen blacking out also the hood doesnt latch down properly so when driving 60 miles an hour the hood shakes up and down abruptly I have called and spoke with somebody there at Jacob ********************** Numerous of times and they told me they would return my phone call as soon as possible and not call me back I have even called and left messages for the service department manager to call me back left a phone number and all my contact information and still never got help from the management of the service department We have been on the waiting list to get the hood replaced through the dealership and still have not received any help or assistance from anybody

  

  Business response

  10/03/2022

  Dear ******,

   

  Thank you for bringing this issue to our attention. I have just spoke with Service Manager, he will be contacting you soon to expedite the repairs you need. 

   

  My apologies for the delay. 

  Thanks for your business!

   

  *****************

  Customer response

  10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a 2017 Chrysler Pacifica from ****** Mitsubishi on 04/27/2022, less than two months ago and had to take it back to the dealership yesterday 06/24/2022 due to the van leaking coolant. After they had ran their diagnostics, Scott L. from the service department called us and told us that the vehicle needed a new radiator, bypass ***** oil filter and house because apparently that's leaking and upper intake manifold gasket. Coincidentally none of these parts are covered by the SecureOne advantage extended warranty that we purchased at the same time as buying the vehicle. Scott informed us that it was going to be $1300 for part and $1700 for labor bring us to $3000, we asked him why this wasn't notice when they inspected the vehicle when it got to the lot, and he stated he would have to take a look at that report. He told us that he did not recommend we come get the vehicle because it was deemed "unsafe to drive". THE SAME DEALERSHIP THAT WE BOUGHT THE VEHICLE FROM 7 WEEKS EARLIER TOLD US IT WAS UNSAFE TO USE. He asked us what we wanted to do and told him that we didn't have the funds to pay that because we just put $3000 as a down payment on the vehicle less than 2 months earlier, and that if we did have that money, we would use it for a lawyer instead because there is no way all of those parts went bad in the 7 weeks of ownership. Scott then stated that because we used the "L" word he would no longer assist us, and then when we asked to speak to the GM he hung up on us, called us back an hour later asking us to be patient and see what he can do for us, about half an hour after that he called saying that they would be willing to knock off $500 from the bill but that was the most he could do, because we owned for almost 2 months and because we put on 4,971 miles on it. My spouse commutes and travels for work so that's to be expected. When I picked up the vehicle today Scott was very rude and refused to talk to me or my mom about the situation.

  

  Business response

  07/25/2022

  Business Response /* (1000, 5, 2022/07/08) */ Thank you for the opportunity to reply to a complaint on a 2017 Chrysler Pacifica purchased on 4/27/22. On 6/24/22 the vehicle was brought into service to be diagnosed for an engine leak, and it was found to need a new radiator. Prior to the vehicle being sold, it had a thorough inspection and there was no indication of a radiator issue at that time. It is also noted that the vehicle had more than 90,000 miles at the time of sale, and in two months had been driven almost another 5000 miles. It is normal for components on used vehicles to fail due to the normal wear and tear of daily driving. The warranty through Westlake Financial, is administered by the lender and not through Jacobs Mitsubishi, and the repairs were declined due to not being on the covered list of components. We have reached out to the lender regarding the coverage on the customers behalf and didn't have any additional success in having the repaired covered. It is not possible to cover the cost of all the repairs as requested. However, our General Manager has extended a goodwill offer to discount the repairs $500.00 if the work is completed at the dealership to assist the customer the most affordable way possible. Again, pre-owned vehicles do have unforeseen mechanical issues and will require possible repairs after purchase and several months and many miles of driving.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2014 Ford mustang on 12/1/21 from Jacobs Mitsubishi. Couple of weeks later I went to have the oil change and realize there is no catalytic converter's on the vehicle which is a Florida and federal law. We both signed statement stating neither of our vehicles had the omissions tampered with. I called multiple times nobody ever returned my phone calls so I stop by today 12/30/21 to speak with a manager and he told me it is not a law in Florida and they were not willing to do anything about it . And if I wanted ever to sell the vehicle I could not sell it due to having the emissions tampered with. I would like to return the car.

  

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/03) */ We have been in contact with Mr. ***** and are actively working on a resolution to his concerns. Business Response /* (1000, 8, 2022/01/10) */ Thank you for the opportunity to reply to Mr. *****'s concerns. The General Manager has reached out to Mr. ***** and offered to repurchase the vehicle or fix the vehicle. Mr. ***** indicated that he would like to keep the vehicle if we could repair the catalytic converter as needed. There is currently a waiting We Owe order in service for the repair. The General Manager has tried to contact Mr. ***** again recently and is waiting on a reply as to a convenient time to bring the vehicle in for the requested service.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Jacob Mitsubishi made a fraudulent loan on the sale of a Land Rover. The dealership was notified by me that the transaction was fraudulent. However, the dealership continued with the transaction days after being notified. The transaction was eventually stopped by the New Port Richey Police (Florida). However, the dealership accepted the loan proceeds from Bank of America in my name. The dealership has not notified Bank of America of the fraud and returned the loan proceeds to extinguish the loan and clear up my credit report. Based on police information this dealership has a history of fraudulent transactions.

  

  Business response

  01/19/2022

  Business Response /* (1000, 12, 2021/12/30) */ Thank you for the opportunity to respond to Mr. *****'s complaint. We were notified by the City of New Port Richey Economic Crimes Unit that a potential fraudulent vehicle purchase had transpired using Mr. *****'s credentials. The person committing the fraud was a professional in identity theft and fraud as noted by the police. So good in fact, the lending bank had no red flags that Mr. *****'s credit information had been compromised and after diligent review granted the loan. Upon notification of purchase fraud, the vehicle had not yet left the lot and was never delivered to the fraudulent customer. The deal was immediately voided, and the sale reversed. A flat cancel of the finance contract was requested with the lending bank. After receiving specific directions on loan proceeds to be returned, payment was sent back to the lender. It has been confirmed that the check has cleared, and the contract is flat cancelled and voided. We apologize for any concerns or inconvenience, as understandable, regarding a fraudulent purchase on Mr. *****'s credit credentials. Professional theft and credit fraud is a growing concern for all automotive dealers in the United States and we use the latest technology to not let this happen, however, very rarely detection is impossible. Fortunately, in this case, the vehicle was never delivered and did not need recovered, the lending bank contract was flat cancelled and loan proceeds returned, and the New Port Richey Economic Crimes Unit is investigating and pursuing the fraudulent credit suspect.

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