ComplaintsforMazda of Palm Beach

• Initial Complaint

  11/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received my first oil change from this dealership as a complimentary service. The day after, the engine seized, leaving my family and me stranded. The dealership towed it back and discovered they had left the oil cap off, causing a major leak that ultimately damaged the transmission. They claimed it was a coincidence and replaced the transmission under warranty. On March 8, 2024, the same car broke down again. Despite attempts to use our warrantys towing coverage, we couldnt reach the towing company, so we went to the dealership on March 9. They convinced us to trade in our car for a new Mazda CX-5, claiming it would be more reliable than our current one, which theyd repeatedly mishandled. However, immediately leaving the lot with the new car, the engine began seizing, emitting black smoke from the exhaust, nearly causing an accident, and stranding my pregnant wife and daughter once again. Later, the dealership admitted that a tech had mistakenly overfilled the engine with two extra quarts of oil, causing it to overflow. Although they claimed to have fixed it, I still noticed issues the next day, so I returned to the dealership. At this point, *** ******** acted highly unprofessional, extremely aggressive, dismissing my concerns, calling me a hypochondriac, and telling my family to get in our car and get out of here. My 3 year old was present, making his behavior especially disturbing. We received no updates on our car for over a month, prompting us to leave a review. Only then did the dealership respond, saying they had replaced the transmission AGAIN without our approvalthis was the SECOND transmission replacement on 2 separate cars. We told them we no longer wanted this car, as it now had a rebuilt transmission and wasnt the same car wed agreed to buy. During this time, **** ******* said, If the owners ( *** * ****** ***) thought you had enough proof, they wouldve cut you a check an hour ago. *** even tried to bribe us w/ free gas and service.

  

  Business response

  11/17/2024

  We consider this matter closed and will not be responding further. 

  Customer response

  11/18/2024

   
  Complaint: 22506149
  
  I am rejecting this response because they know they are guilty of what I wrote and thats why they arent responding. They totaled 2 transmissions in 2 different vehicles due to negligence and it left my wife and daughter stranded on the highway both times and made us take the vehicle after they destroyed the transmissions. Not only that *** ******** was extremely unprofessional and cursed in front of my daughter. He was also arrested at the dealership twice for theft. Its public record, you can look it up on the Palm Beach County websites. They also lied to us and made us take our reviews down and they said they would work something out with us but they did not. The owner ****** and *** *** also stated that if they thought we had enough proof they would have already cut us a check. From the owners ****** and *** *** down to management *** ******* and **** Kourakas and salesman *** ******** they are all dishonest thieves. I just dont want anyone else to have to go through what my family did at this dealership.
  
  *** ********

  

  Business response

  11/18/2024

  I received your email , please stop contacting us . We consider the matter closed . 

  Customer response

  11/18/2024

   
  Complaint: 22506149
  
  Nobody is contacting you and nobody is emailing you, you thieves! Its a complaint of how terrible this dealership is. I dont know how you are still in business with all the bad reviews and complaints. **** *******, *** *******, and *** ******** all have the worst karma of all, the karma of waking up and being them. Theyre all horrible people and deserve the karma of being them. This dealership is full of terrible people and it starts with the owners! Mark my words this dealership will be under new ownership soon enough.
  
  *** ********

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used 2022 Kia ********* on August 12th, 2024. I was told the vehicle would get an oil change before it was released to me. When I arrived at home I checked the oil dipstick and the oil seemed very dirty. I called the dealership and spoke with my salesperson Tyriq ************ and he told me that the manager ****** agreed to pay for my oil change. I just needed to submit my receipt and they would send me a check. I have attached copies of correspondence (text messages) and receipt for oil change. I was told that a check would be mailed Monday August 19th. I have spoken on phone and text messaged many times and keep getting told that it would be sent out , but needs approval from general manager. I was already told the check would be mailed out weeks ago. Now, ***** my sales person will not answer my texts. I am just seeking what I was told they would reimburse me.the oil change at ***** lube was $102.32

  

  Business response

  09/19/2024

  The check was mailed out via regular mail, and we recognize that this method may result in unexpected delays. We apologize for the delay in receiving your reimbursement check. To address this issue, the dealership has decided to stop payment on check #*****. We will promptly reissue a new check and ensure it is sent to you via ***** for overnight delivery. Should you receive check # *****, please disregard since it will be voided. 

  Customer response

  10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Mazda of Palm Beach replaced my transmission November, 2023. I got the vehicle back in January, 2024. In April, 2024, the car started going into safety mode and throwing up 8-10 warning codes when this would happen. I would have to pull over and restart the car, the engine light would stay on and the start button would be blinking. I took the car into Mazda and they diagnosed the issue as the battery. The battery was under warrantee with another company so I had it replaced. Within a week the same issue continued to occur, the car would go into safety mode with several codes. I returned the car to Mazda in May, 2024. They had my car a total of 8 weeks, and throughout that time I never received any solid information on a diagnosis, just that they were working on it. In July, 2024 they said my car was fixed, again telling me it was the battery, which had just been replaced. I picked up the car, the next morning it wouldn't start. I had the car towed to Mazda and they said that the connections on the battery were loose and they had been tightened to spec and the car was ready. At this point I contacted the 800 number provided by Mazda for customer service and got a claim number. I picked it up, the next day it would not start. I returned it to Mazda again, after a week they told me that it was the **** which was corroded and transfers pressurized transmission fluid through the transmission. I told them that should be covered under the warrantee for the transmission and they disagreed. After negotiating they cut the price in half and I paid $1,200 for the repair. Within 48 hrs, I had the same issue. The car is currently back at Mazda and they want an additional $3000 for the same repair involving the transmission. I have received intermittent contact from customer service, I have not been able to get a call back the service supervisor. I have been without a car for over 20 weeks total and they do not have a loaner for me at this time.

  

  Business response

  09/19/2024

  Currently, the vehicle is in our service department and is being worked on by a Master Certified technician. Although the vehicle is high in miles, we are committed to ensuring that the vehicle meets our high standards of quality and performance. The transmission was initially replaced in January when the vehicle had 128,298 miles. I want to assure you that for this second transmission replacement, you will not incur any charges as it would be covered by warranty.
  
  We have provided and delivered a loaner vehicle to the customer to minimize any further disruption. Our team will keep in close contact with the customer and will provide updates once we confirm that the vehicle is functioning properly.

  Customer response

  10/01/2024

   
  Complaint: 22237583
  
  I am rejecting this response because:

  I was charged $1,100.00 for services on 8/20/2024 that should have been covered under the warranty for the transmission and the vehicle ended up back at the shop 48 hours later with the same issues.  
  I picked up the vehicle yesterday, 9/30/2024 and due to the previous issues and having to return the vehicle 5 times, I would like to keep the case open a few more days to ensure the vehicle is actually fixed.   
  
  Sincerely,
  
  Elizabeth Warner

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  May 29, 2024 we bought a new car for cash and trade-in from Mazda of Palm Beach. Have not received the car title. Without complaint we paid the dealership a substantial amount of money for the transfer of ownership, new vehicle registration and new title. You would think in all those charges, a $4.50 paper title would have been included. Nope! The dealer knows how to sell cars but also knows how to duck responsibility. You cannot get to dealership management. Only contact is sales management. At purchase time Sales said if you have questions contact us. A few days after purchase we left a voicemail asking a how does the cars such and such work, we never received a response. When we left a voicemail about process of obtaining a car title, we were ignored. We called and asked for the individual who did the paperwork, we were transferred and eventually disconnected. When we called back and asked for ********************** we were transferred to sales and then to a sales manager. This individual told us it is an electronic title and not paper. We have to pay extra for a paper title. But dealership will not tell us how to see the electronic title. So much for assistance. All we want is the car title. If you want a Mazda, I suggest you find a more open and responsive dealership.

  

  Business response

  07/10/2024

  Hello, this is ***** i am the individual that processed your paperwork and went over everything with you, I'm disappointed you feel this way. ****** is actually not the person who purchased the vehicle, our customer is *****************.

  I sat with ****** and ****** on the 29th of May, and I was extremely specific, I had told ***** that electronic title would be the best course of action, because she lost the title to the 2005 ****** that she traded in, I paid $103.50 out of our deal because she lost her paper title on a vehicle that she was trading in. So, the agreement we had in place for the amount to purchase our car instead of charging ***** for losing her title, i decided to pay it myself because she is local and I try to go over and beyond for our local neighbors. It made no difference to myself to process electronic or paper title, i gain nothing from it, because as you can see if I'm willing to pay for their lost title on a vehicle that belonged to them than the $4.50 wouldn't have affected my decision to do it for them. ***** thanked me when i went over the benefits of it being electronically which i have also attached from FLHSMV regarding the benefits because next time, she goes to trade in the vehicle whether it be my place of business or another dealer because more than likely they may not be so generous as we were. ****** stated that i said just ****** mv check and you can see your electronic title. he is correct I had told them you can see their electronic title at any time by googling Florida mv check, as you can see in the attachment it's the 1st search result in black and white.

  Also, the 2005 ****** with over ******* miles i gave them double of what CARMAX was offering for the vehicle they had, I also check my voice mail daily and i didn't receive a message, but mistakes do happen especially calls being redirected due to human error in a place of business, and for that frustration i will give ***** a free oil change for the frustration. and if you guys make a call and you can't get a hold of anyone here, please email me at *********************************** and i ask you to at least give me a day to respond in the event i am off. if it is urgent and cannot wait ask for an available sales or business manager.  Now i believe we showed you how we went over and beyond to help you considering we paid for your lost title and gave you the value we did on your trade and also didn't make you  get a cashier's check for the vehicle you purchase from us and also allowed you to pay us a personal check from a revocable trust, and take the vehicle before even waiting for the check to clear  which honestly a car rental company wouldn't accept it for you to rent a car, while i took it in good faith for over 30k because you are a local neighbor of ours. Now if you changed your mind and want a paper title, i will reimburse you the $4.50 but i think we can both agree that we don't duck responsibility and finished our job. I appreciate the time to go over everything once again with you, and i consider this case resolved and close

   

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my Land Rover from Mazda of NPB in September 2023 . In April of 2024, my AC started blowing hot air. I called Mazda and they said they are knowledgeable with my car and do not sell any car that they cannot repair. I did purchase a warranty at time of purchase.On April 4, 2024, I brought my car into Mazda and almost 10 weeks later, have yet to get it back. Every week, I have received excuses as to why my car isn't ready. I have made many trips to Mazda and have video taped my car and took pictures to show my dashboard dissembled, parts separated on my seats, floors and top of where dashboard was. The uncertified and unlicensed "mechanics" could not get my car back together and broke valves, o rings, radio, and back up camera in their 9 week attempt to repair my ac. I have shared a few videos and pictures with the Management at Mazda and expressed my concerns on each visit and phone calls. No protection was used on the interior of my car and my leather seats and middle console are now scratched, stained and scuffed. More importantly, I am now going on 10 weeks for a repair job that is billable at *** 12 hours. Mazda without consent, towed my car to Land Rover for diagnostic assistance. It has been confirmed that there is mechanical and electrical damage caused by the many attempts to repair my AC. Mazda's website states that they only hire certified mechanics but I learned on Monday evening during an in person meeting with the Manager and Service Manager that they are not certified mechanics. This includes the Service Manger himself. Mazda attempted to put the expenses of their damages through to my warranty company who contacted me for questioning. I explained my radio and back up camera were not broken when I brought car in for AC repairs. They denied the claims as they should since Mazda broke these parts. Mazda brought my car to Land Rover but refuses to have Land Rover make repairs and they are certified.Mazda has falsely advertised also.

  

  Business response

  06/17/2024

  We consider this matter closed. We are not paying 400 an hour to have land rover techs work on a car that we can do here. All our techs are certified. Your only point of contact is ******** in service this will be our only response 

  Customer response

  06/18/2024

  Land Rover does not charge $400 per hour. I must have invoices for all parts and repairs performed by Mazda. Parts will be verified for original parts as specified on web site and by customer. Warranties and guarantees have also been requested in writing. 

  . 

  Customer response

  06/18/2024

   
  Complaint: 21842056
  
  I am rejecting this response because:
  Land Rover does not charge $400 per hour. I must have invoices for all parts and repairs performed by Mazda. Parts will be verified for original parts as specified on web site and by customer. Warranties and guarantees have also been requested in writing.
  
  Sincerely,
  
  *************************

  

  Business response

  06/18/2024

  You can reject it but that's what we are doing. We aren't paying another dealer to work on a car. 

  Customer response

  06/18/2024

   
  Complaint: 21842056
  
  I am rejecting this response because:

  You brought my car to Land Rover for assistance because after 10 weeks of unsuccessful attempts, you failed to repair my car and broke very expensive parts. Yet you now have confifidence that you can do the job. What about the damage to my interior? Where are my  invoices and written warranties? 

  
  Sincerely,
  
  *************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this car sight-unseen based on a video describing the condition of the vehicle shared with me by the sales representative *********. In the video, ********* did disclose one "paint chip" on the mirror of the vehicle, which I arranged to be fixed prior to my picking the vehicle up, as noted on the purchase documents. No other issues with the car were disclosed to me. If they would've been, I would've negotiated for these issues to be amended prior to picking the vehicle up.There were numerous cosmetic issues with the car, to include paint wear, scuff marks, and rust spots on the vehicle. The front window was also chipped, and there were missing cosmetic stripes on the left side of the vehicle.The underskirt of the vehicle beneath the engine bay was also damaged and not fully attached to the vehicle. The car's hands-free system was locked, as the dealership never reset the hands-free password from the car's previous owner. The center button on the entertainment system was broken, too. Therefore, I'm unable to fully use the car's entertainment system. When I brought these issues up to Sebastien over text shortly after purchasing the vehicle, he told me that Mazda of Palm Beach would not fix or fund the repair of the broken entertainment system button. He also refused to have the dealership unlock the hands-free calling option for me. ********* should've given me a much more thorough explanation of the car's condition, especially considering that its entertainment system functionality is severely limited.I brought these issues up to the dealership's management and received no response.Below I have attached my text message communications with *********. I have also attached my e-mail communication with the dealership's management. I have also attached a transcript of the video I was sent describing the vehicle. I was unable to attach the full video or my photos of the car's condition after purchase, but these are available upon request.

  

  Business response

  07/03/2024

  car is a 2016 mazda 6 with 70k miles on it the car is sold as is.

  Customer response

  07/03/2024

  Complaint: 21807800

  
  I am rejecting this response because the dealership misled me as to the condition of the vehicle when it was sold. I was aware that the vehicle was used, but the vehicle's true condition was misrepresented to me.
  
  I was misled on the aesthetic and electronic condition of the vehicle. I purchased the Mazda 6 sight-unseen based on a video describing the condition of the vehicle shared with me by the sales representative *********. I have attached a .zip file of this video to this response. In contrast, I have also attached a .zip file containing photos of the vehicle's condition after I picked it up.
  
  In the video, ********* did disclose one paint chip on the mirror of the vehicle, which I arranged to be fixed prior to my picking the vehicle up, as noted on the purchase documents. No other issues with the vehicle were disclosed to me. If they would have been disclosed to me, I would have negotiated for these issues to be amended prior to picking the vehicle up.
  
  As shown in the photos, there were numerous cosmetic issues with the vehicle, to include paint wear, scuff marks, and rust spots on the vehicle. The window was also chipped, and there were missing cosmetic stripes on the left side of the vehicle. I understand these are not major issues with the vehicle, but I do think ********* should have conveyed these issues to me.
  
  A more significant issue, the underskirt of the vehicle beneath the engine bay was also damaged and not fully attached to the vehicle. The cars hands-free system was also locked, as the Mazda dealership never reset the hands-free password from the cars previous owner. The center button on the entertainment system was broken, too. Therefore, I am unable to fully use the cars entertainment system to this day. When I brought these issues up to Sebastien over text message in October, he informed me that Mazda of Palm Beach would not fix or fund the repair of the broken entertainment system button. He also refused to have the dealership unlock the hands-free calling option for me. I have included with this response another .zip file containing screenshots of my conversation with ********* for reference.
  
  The crux of the matter is that I was sold a vehicle sight-unseen based off of a video that a sales representative of Mazda of Palm Beach provided me. This video failed to disclose numerous issues with the vehicle which would have affected my decisions in proceeding with this transaction. It is inappropriate to place this burden on a consumer, and I am, therefore, seeking compensation. Thank you for your time and attention dedicated to this matter. I hope that we will be able to find a fair solution for all parties.
  
  
  Respectfully,
  *****************************

  

  Business response

  07/08/2024

  You can reject it . We never mislead anything . It was sold as is and is a 6 or 7 year old pre owned car with 75 plus thousands miles on it. This is our final response 

  Customer response

  07/16/2024

  I am attaching pictures showing the condition of the vehicle when I picked it up.

  Customer response

  07/16/2024

  I am attaching pictures showing the condition of the vehicle when I picked it up.
  

  Customer response

  07/16/2024

  I am attaching pictures showing the condition of the vehicle when I picked it up.
  

  Customer response

  07/16/2024

  I am attaching pictures showing the condition of the vehicle when I picked it up.
  

  Customer response

  07/16/2024

  I am attaching pictures showing the condition of the vehicle when I picked it up.
  

  Customer response

  07/16/2024

  Complaint: 21807800
  
  I am rejecting this response because the dealership misled me as to the condition of the vehicle when it was sold. I was aware that the vehicle was used, but the vehicle's true condition was misrepresented to me.
  
  I was misled on the aesthetic and electronic condition of the vehicle. I purchased the Mazda 6 sight-unseen based on a video describing the condition of the vehicle shared with me by the sales representative *********. I have attached to my complaint-file a transcript of the video that he provided me; the complete video is available upon the BBB's request. I have also attached to my complaint-file photos of the vehicle's true condition after I picked it up.
  
  In the video, ********* did disclose one paint chip on the mirror of the vehicle, which I arranged to be fixed prior to my picking the vehicle up, as noted on the purchase documents. No other issues with the vehicle were disclosed to me. If they would have been disclosed to me, I would have negotiated for these issues to be amended prior to picking the vehicle up.
  
  As shown in the photos, there were numerous cosmetic issues with the vehicle, to include paint wear, scuff marks, and rust spots on the vehicle. The window was also chipped, and there were missing cosmetic stripes on the left side of the vehicle. ********* should have conveyed these issues to me.
  
  A more significant issue, the underskirt of the vehicle beneath the engine bay was also damaged and not fully attached to the vehicle. The cars hands-free system was also locked, as the Mazda dealership never reset the hands-free password from the cars previous owner. The center button on the entertainment system was broken, too. Therefore, I am unable to fully use the cars entertainment system to this day. When I brought these issues up to Sebastien over text message in October, he informed me that Mazda of Palm Beach would not fix or fund the repair of the broken entertainment system button. He also refused to have the dealership unlock the hands-free calling option for me. I have included in my complaint-file screenshots of my conversation with ********* for reference.
  
  The crux of the matter is that I was sold a vehicle sight-unseen based off of a video that a sales representative of Mazda of Palm Beach provided me. This video failed to disclose numerous issues with the vehicle which would have affected my decisions in proceeding with this transaction. It is inappropriate to place this burden on a consumer, and I am, therefore, seeking compensation. Thank you for your time and attention dedicated to this matter. I hope that we will be able to find a fair solution for all parties.
  
  
  Respectfully,
  *****************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle and was advised that the warranty for the vehicle was still transferable however, it was not because the vehicle was purchased by the gm/ owner at auction, which voided the manufacturers warranty. This was not disclosed to me at sale. in fact, the sales associate stated it was transferable. I then contacted the dealership numerous times and went there personally and was told that either a GM warranty would be purchased on my behalf or an internal warranty replicating a GM warranty would be drafted specifically for this deal; Neither of which I have received. I have been given the runaround & told that I would be called and emailed a copy of the warranty. I was told by the sales manager that I was not forgotten however nothing has come to fruition. Ive waited five months. I want a refund and they can take the car back.

  

  Business response

  05/30/2024

  It wasnt advertised as having ANY warranty . It was so AS IS with NO warranty and we have all the legal contracts supporting that. Out of good will and nothing more I had a warranty put on the car at no cost to you . 
  

  your point of contact is ****** and we consider the matter closed . Reach out to ****** and he will get you copies of the contract 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  How about January 11 I had purchased a Corvette z06 from Mazda Palm Beach I was accompanied by family. I paid by bank check Navy Federal $161,000. It has been over 14 days the dealership alleges the funds have not cleared they have not seen, the money deposited into their account Ive called finance I have no way of verifying. I have asked the sales person and the general manager to call me. No one is calling me back. I think they are trying to take my money without giving me the vehicle however, I have the text messages indicating that the car is mine. I have asked to cancel the deal they refuse. I believe I have 14 days to cancel. If the car is not delivered I wish to get my money returned to me. Decided to not communicate or give me any status.

  

  Business response

  02/09/2024

  This customer purchase and took delivery of this vehicle

  

  Business response

  02/12/2024

  This complaint is closed customer picked up unit

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There are multiple issues related with to this dealership, including false advertisement, outright lies etc, but to be focused on thing I want to complain about the theft they committed.When purchasing a vehicle on Dec 24/2023, they asked for a refundable deposit in a sum of $2000.00, promising to refund it as soon as they get my trade-in vehicle. They got trade-in same day, but never issued a refund, Today is 29 days since then. I contacted business more than 10 times, both via phone and sms, and each and every time been told "we will issue a refund right now", but absolutely nothing had happened. If this does not constitute an open theft, then I don't know what is.

  

  Business response

  02/07/2024

  Customer received refund. Please close this case.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In December 2022 I purchased a 2020 Porsche Taycan 4S from Mazda of Palm Beach for $115,000 and traded a 2022 Jeep Wrangler 4xE in the transaction.The vehicle that I purchased had accident damage in four major areas. The dealership did not disclose this information. When I asked if it had prior damage the reply from the sales agent and finance manager was NO. They failed to produce a detailed Carfax report showing damages to the vehicle.Only when I had serviced the vehicle at my local dealership more than six months later did I learn of the damages. I immediately contacted the Mazda of Palm Beach. No one returned my calls or emails.They failed to produce a detailed Carfax report showing damages to the vehicle.I have attempted to trade this vehicle and no dealership will accept it on trade for anything remotely close to its trade in value!I would caution ANYONE to purchase from this dealership. Horrible business ethics. I would never had purchased this vehicle with prior damages at it would affect value, long term reliability and safety of my family.

  

  Business response

  12/20/2023

  Thank you so much for your ****** review as well. We have a signed Autocheck showing no accidents at the time of purchase now just becasue the autocheck shows no accident that does not mean there was no accident. To the best of our knowlege there was not and we use these as simply a guide.. If an accident showed up after the fact I would reach out to autocheck directly.  Pre Owned cars are sold AS IS with all faults. We recommend 3rd party inspections on all pre owned vehicles . 

  Customer response

  12/21/2023

   
  Complaint: 21035301
  
  I am rejecting this response because:
  There is zero proof of the legitimacy of the autocheck.  Also based upon the Carfax ran by the Porsche dealership in *******, this vehicle damaged was listed prior to the first owners lease. Which means the damage was most definitely recorded.  Also, I was not provided a copy of the auto check during my rescission window.   When I asked for copies of the paperwork, no one responded with any of my requests.

  Standing behind so called as is statement and a bogus auto check is exactly what I expected.  Can anyone at the dealership explain why I didnt receive copies of the paperwork or Autocheck / Carfax?

   

  Sincerely,
  
  *****************************

  

  Business response

  12/21/2023

  Please visit showroom with a valid state ID for any copies of documents. By law we do not send or mail or email any documents. In person only See ***************** . Autocheck is not a required document by law not getting a copy of it is irrelevant and not mandatory . We dont use carfax and never have. We use autocheck. Time stamped , dated and signed. If something shows on autocheck or carfax for the matter after the fact / sale that is an issue needed to be addressed with autocheck.  We represent our vehicle as best of our ability. Not only do we have the autocheck that you signed we have auction documents from when we purchased the unit at the auction as having no accidents . Once again these are guides and never 100 percent accurate. We have seen cars with clean autochecks that have been in accidents and we have seen autochecks that say a car has been in an accident and never has. We arent going to go back and forth online . We consider the matter closed and will not be responding further. 

  Customer response

  12/21/2023

   
  Complaint: 21035301
  
  I am rejecting this response because: I never received purchase documents at point of sale. Whether Autocheck or CarFax is required or not is not important to me. What is important, however is the complete falsification of the vehicles condition by someone. It is unacceptable that any business would consider itself reputable whilst standing behind nothing other than excuses and whats required by law.  Reputable businesses go above and beyond to ensure quality. 
  

  I would be glad to drive the 3.5 hours from ******* to ********* Beach to collect my paperwork and speak to the General Manager in person.  It wouldve been great to know that collecting the documents in person was the process any of the 5 other times I contacted the dealership. 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩