Business ProfileforMazda of Palm Beach

I received my first oil change from this dealership as a complimentary service. The day after, the engine seized, leaving my family and me stranded. The dealership towed it back and discovered they had left the oil cap off, causing a major leak that ultimately damaged the transmission. They claimed it was a coincidence and replaced the transmission under warranty. On March 8, 2024, the same car broke down again. Despite attempts to use our warrantys towing coverage, we couldnt reach the towing company, so we went to the dealership on March 9. They convinced us to trade in our car for a new Mazda CX-5, claiming it would be more reliable than our current one, which theyd repeatedly mishandled. However, immediately leaving the lot with the new car, the engine began seizing, emitting black smoke from the exhaust, nearly causing an accident, and stranding my pregnant wife and daughter once again. Later, the dealership admitted that a tech had mistakenly overfilled the engine with two extra quarts of oil, causing it to overflow. Although they claimed to have fixed it, I still noticed issues the next day, so I returned to the dealership. At this point, *** ******** acted highly unprofessional, extremely aggressive, dismissing my concerns, calling me a hypochondriac, and telling my family to get in our car and get out of here. My 3 year old was present, making his behavior especially disturbing. We received no updates on our car for over a month, prompting us to leave a review. Only then did the dealership respond, saying they had replaced the transmission AGAIN without our approvalthis was the SECOND transmission replacement on 2 separate cars. We told them we no longer wanted this car, as it now had a rebuilt transmission and wasnt the same car wed agreed to buy. During this time, **** ******* said, If the owners ( *** * ****** ***) thought you had enough proof, they wouldve cut you a check an hour ago. *** even tried to bribe us w/ free gas and service.