Customer ReviewsforMazda of Palm Beach

I visited Mazda of Palm Beach, on Friday afternoon, October 4, 2024, to look at a used ****** salesman was quite pleasant and we took the compulsory test drive.I really liked the car and wanted purchase it. We started negotiations and came within $1,000 dollars of each other, but could not reach an agreement. Fair enough.I called the next day, Saturday, to see if they had found a little more wiggle room. The salesman asked if I would do $xx,***. A split of the previous $1,000 difference. I agreed. Offer and Acceptance.He said he would call me back to work out the details. He never called. I called the Dealership and left a message. He never called.Sunday came and went. No call. I was disappointed and chalked it up to terrible customer service.A very frustrating experience. They negotiated in bad faith. I moved on.Wednesday morning, I received a call from the dealership. Was I still interested in the car at the amount we spoke of on Saturday. I ***********. He said he would call back. No call. I texted later. He said he would get back to me in the ************ day came. No call. I had received an email from the Sales Manager the day before with his personal number. Today, 10/10/2024, we texted back and forth about my terrible experience so far. He then came back with a price that was $1,300 higher than the price we had been discussing. It was also higher than their best offer when I was in on Saturday! He said that other number was a one time offer and the new, higher offer was a Great Deal!Again, the Mazda of Palm Beach negotiated in bad ******** is tactics like this that give car dealerships such an awful reputation. A well-deserved one for Mazda of Palm Beach.

I purchased 3 cars from this dealership and got a great deal every time. Everyone is friendly and it is always a great experience.

What a fantastic dealership all around the board!!!! From the second I parked my car I was greeted with a big smile from the sales women Tai and I must say she made me feel at home and family the whole time through the process of buying my new CX5! Could not of went any smoother !!! Thank again Tai and thanks to Mazda of palm beach for my new car!!!

I recently went to Mazda of Palm Beach to look at the used F-150 they had listed. The truck was very clean and the sales person was very friendly. I had a great experience there and I love my new truck.

Heres a sample 5-star review you could leave for **Mazda of Palm Beach**:---**?????**I had an amazing experience at Mazda of Palm Beach! From the moment I walked in, the staff was friendly, professional, and attentive to my needs. My salesperson was knowledgeable and patient, taking the time to answer all my questions and ensuring I found the perfect car. The buying process was smooth and stress-free, with no pressure at any point. Im thrilled with my new Mazda, and I highly recommend Mazda of Palm Beach to anyone looking for a top-notch car-buying experience. Five stars all the way!

This dealership is advertising a 2001 Mazda Miata for $6,686 dollars with a $2,899 dollar Platinum protection package bringing the total to $9,585. That means that the "platinum protection package" cost 40% of what the car is selling for. Here is there response from your sales *** in reference to the cost of the vehicle:" Hi, Will effectively the total price is reduced to include the protection package at cost for the customer if the package is removed the price stays the same just without the benefit of the package also are you looking to cash purchase or finance the 2001 Miata?"Is this how you guys run your dealership? Why not just advertise the vehicle for more instead of playing games?

Dis-honest dealership. Untrustworthy Sales person and management that does NOT care. (****)They raised our lease price from $425 per month to $479 per month because of THEIR MISTAKE.Once all the paperwork was signed **** was like take it or leave it.Instead of sticking up for us because of THEIR ERRORS, **** chose to drastically raise our lease price just to get the car we asked for.We told the sales person to give us the exact same car and package and lease mileage....just a blue vehicle this time. We had prevoiusly had 2 red Mazdas.They tried to give us a LESSER package on the car we left with. The salesperson told us several lies. He EVEN ASKED US TO LIE TO HIS MANAGER and tell him that we test drove the car.Never will I set foot in Palm Beach Mazda of North Palm Beach again.Worst car leasing experience of our lives....Be warned!!! Read ALL YOUR PAPERWORK TWICE!!!********************** Prefer

This Mazda dealership is probably one of the worst one in all of South *******. This dealership is not ****** or *******, this place was purchased back in 2017 by a private party and has gone down hill since. Ive been a Mazda customer for over 15 years and never experienced what I am about to describe. The salesmans are not trained well and ownership is rather discriminatory. I went in for a purchase order and the guy tried to sale me a car. I told him, no. He then tried to have me do the loan with the dealership, again I told I was already approved with my bank, simply needed the purchase order. He then tried desperately to pulled the loan from my bank, again I told him no. When all else failed, he brought me the documents but wanted me to sign a piece of paper that said for internal use only I asked him why the amount was so different? Apparently they tried to sneak an extended warranty in there without me noticing. I asked them to take out because I didnt need it. ********* came back to the desk after making me wait all this time and told me sorry we cant help you. It is within our policy that if he client denied to extended warranty, we cant give them a purchase order. In all honesty, this felt like I got discriminated upon. I was denied services for refusing every sales tactic they threw at me. At this point, I would like to see the written policy that statesif a client refuses the extended policy, we simply cant help them. The place was a ghost town. Full inventory with an empty showroom and parking lot.

Total scam dealership. Read your fine print. They will sneak hidden,unauthorized maintenance plans into your lease or purchase deals without ever even asking you. They will tell you we are going to give you free oil changes but in fact what they are doing is slipping in a $445 maintenance plan without ever discussing the cost or even asking if you want it. They have you sign everything on a Ipad but hand it to you in such a way that all you see is the signature line and not the actual document you are signing. They seem to have you come in the later evening or after you have been in the dealership for a few hours so you are tired and just want to rush to get out of there. They are pretty dumb and will eventually get caught by the federal government FTC just like the Napleton dealership up the street who just got fined 10 million dollars for doing the exact same scam to customers.

This dealership is without question the worst customer service dealership I have ever dealt with. They don't return calls, they don't honor service when the car needs an oil change, no wonder they can't keep any help