Business ProfileforStudent Loan Help Group

I signed up with ***** back in May of 2024. I was quoted an amount that was around $40-$50 for my new student loan payment, not including the fees for the services of *****. Then, when all of my information was gathered ***** made a few errors with my information and gave me a different, more expensive, quote. I asked for s refund of any money I paid them and I wanted to not work with them anymore. However, they agreed they made a mistake and changed the amount I would be paying for my loan payments to a more acceptable amount, but still more than originally agreed upon. I reluctantly accepted this offer, but did mention I was going through a personal issue, my home flooded and I lost everything. Since that time, things have gotten worse, and our home will not be ready for much longer than expected. I asked ***** if I could cancel and get that refund because at this point, I can't afford to do this...I don't even know how I'll afford car or insurance payment, or my phone bill. We are now about 6 months into this woth no place to go and no more insurance money to cover our rental. I need that refund badly. I even thought about going back through this process later, once we areback on our feet, but now that they refuse to refund the money I've sent in, I think I'd just like to cancel and forget it all. I've sent you $1150. I could be using that for rent. I don't want to work with this company any further.