Business ProfileforCulligan Water Conditioning

On January 9th we inquired about a water system that would give us CLEAN water. We had the system installed on January 18th. The very next day the problems began. We were told that the system had a filter that cleaned when all it removed was chlorine. The initial installation was horrible the tech who completed the install flooded the entire side of our house and our water bill ended up being huge. The setting was wrong on the strength of the softener and we were just told to "give it time". The next problem occurred on the 26th when my wife asked about turning down the level and we were told to "contact the service department" we were told not to touch the system ourselves and we had to wait almost a week to get a service call to "fix" our issue. We noticed an "on and off" type of problem where sometimes the water was soft and other times the water was hard... the water was NEVER clean like we requested. There was also a sulfur smell to the water at varying times and the system did not seem to be using and salt, the brine tank holding the salt remained full. We requested the system be removed as we were unhappy with the lack of service and the system itself not doing the job we were told it would do. We were also told that the system could not be adjusted in the first 30 days cause "it takes a while to notice the change and we just needed to give it more time." THEN, my wife stared getting "rashy hives" on her skin. this all occurred with in the first 30 days of having the system installed. Every time we attempted to contact someone for assistance there was a wait of at least a week to get anything done and nothing they did seemed to fix the problems. when we had finally had enough and contacted Culligan to return the system, they conveniently did not respond until the 30 day return policy had lapsed. We attempted to work with them for almost a year. Culligan has been fully paid for the system and we have a loan from a third party.