Business ProfileforStone Rise Granite and Tile, LLC

I signed a contract with Stone Rise Granite & Tile of Ocala FL to replace my kitchen countertops with Cambria ****** quartz on 9/23/22, and gave them a 50% deposit (over $5,000). Over the next 4 months, they scheduled and cancelled installation 4 times, always claiming that Cambria was unable to supply the quartz and/or it came in and was defective. The fourth time they cancelled, 1/25/23, they stated they had no idea when the quartz would be available. Although never offering an explanation, Stone Rise led me to believe that the problem was the fault of Cambria. On Jan 25th, I contacted another fabricator. They checked and said the product was in stock, and they could have within one week. I also checked with the Cambria distributor in Orlando, and the Cambria sales representative, and they verified that the product was, and had always been, available. However, they would not discuss any details as to why Stone Rise was unable to obtain the product. On Jan 26th I drove to Ocala to meet with Stone Rise. By that time, I knew Cambria and spoken with Stone Rise. When I entered the building, the girl immediately told me the best thing was to cancel my contract and they would refund my down payment. I asked to speak to someone who could give me an explanation as to why I had been delayed, and lied to, for 4 months. She got the Operations Manager, who I asked for some sort of explanation. At first he did not say one word. When I pressured him, he finally said he was unable to give me an explanation. Stone Rise has refunded my full deposit, and I intend to place an order with another fabricator who Cambria has assured me will have no problem receiving the quartz. My complaint is that I thought I was dealing with a reputable company, but I believe I have been lied to repeatedly; and if I had not investigated further with Cambria, they would have continued to hold my deposit while failing to furnish the product.